Full job description

Income and Payments Officer

• Part-time (22 hours per week)
• Location: Oldham Council
• Working Hours: Monday, Tuesday, Thursday, Friday, 10am to 4pm with a half-hour break
• Hourly rate: £16.50 per hour
• Length of role: 6 months

Join our Adult Social Care team as an Income and Payments Officer. This role is crucial for ensuring the accuracy and integrity of financial records and transactions related to social care services. You will be part of a team dedicated to resolving queries and maintaining high standards of financial management within the department.

Day-to-day of the role:

• Work within the Income and Payments team to record, investigate, and resolve queries from the public and providers.
• Investigate discrepancies in service information versus social care and payments data to ensure accuracy in recharges and commissioned services.
• Make necessary adjustments to maintain up-to-date and accurate records, both electronic and manual, in line with service standards, policies, and procedures.
• Gather information and liaise with relevant parties to resolve complex payments, care packages, invoice issues, and other related queries or complaints, escalating to the Service Manager as needed.

Required Skills & Qualifications:

• Considerable experience working with financial systems and records, including complex financial calculations.
• Proficiency in using a range of computer applications, particularly databases and spreadsheets.
• Understanding of general accountancy principles.
• Excellent customer care, interpersonal, and communication skills, capable of providing a sensitive and personalised service to clients.
• Strong literacy and numeracy skills necessary for the role.
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