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Payments Operations Analyst at Citi

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

07 Apr, 26

Salary

0.0

Posted On

07 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Payments Processing, Transaction Services, Analytical Skills, Metrics Reporting, Client Interaction, Issue Resolution, Compliance, Risk Mitigation, Emerging Technologies, Team Handling, Service Level Agreement, Customer Requirements, Productivity Metrics, Control Activities, Cross-Functional Collaboration, Service Quality

Industry

Financial Services

Description

The Cash and Trade Proc Analyst 1 is an intermediate level role responsible for executing complex transactions and participating in complex processes in coordination with the Transaction Services team. The overall objective is to act as a subject matter expert while processing all regular transfers, payments, trade transactions, and wholesale card activity. Responsibility for processing P&R for Branch. Team Handling Experience. Query resolution/ Analytical & Metrics reporting Processing of day to day transactions as per local operating procedures. Serves as analytical and/or procedural expert representing the unit on cross-functional operational project deliverables Interact and collaborate with business/product partners, geography partners and regional functions for improving operating frame, resolving issue, innovating new services and maximizing the quality of service and client experience. Delivers as per Service Level Agreement at all times. Ensure service quality is maintained Understand customer requirements. Meet required productivity metrics set for the team Ensure tracking, accurate and timely resolutions of issues and exception raised Client inquiries are investigated and responded appropriately Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures Perform control related activities to mitigate risk. Proficient understanding of emerging technologies ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Responsibilities

The Payments Operations Analyst is responsible for executing complex transactions and processing regular transfers, payments, and trade transactions. They act as a subject matter expert and collaborate with various partners to improve service quality and resolve issues.