INTRODUCTION:

The Payment Specialist will deliver transactional services that provide timely, accurate, efficient information and assistance to clients with respect to queries that relate to Payments Services which include Bank, Card, E-Wallets and additional EMIs. You will learn about bespoke Payment Services Providers and how those services work in relation to the Payments flow of Blueberry Markets.

DESCRIPTION:

Key Accountabilities

Here are some key accountabilities for the Payments Specialist role:

• Optimize all aspects of payment processes surrounding client deposits and client withdrawals flow processes, and act as an intermediary between treasury, technology, client experience departments, and 3rd party Payment relationships.
• Create a positive relationship in all client interactions, maintaining a professional and friendly manner and ensuring customer satisfaction as a priority.
• Provide tailored responses for Payment related queries and handle the client expectations.
• Actively participate in business improvement programs involving changes to processes and functions: PSP Intros, Seminars, Webinars, etc.
• Ensure compliance with privacy requirements and legislative obligations ensuring confidentiality, privacy and integrity of information is not compromised.
• Report on relevant trends and insights as they relate to Payments Integrations, trending PSPs and Processing success for Blueberry Markets to internal stakeholders.
• Meet and exceed KPIs set on a daily, weekly, and monthly basis: Client Satisfaction (with the End-to-End Flow), Withdrawal Processing Times, Deposit Processing Times, and reconciliation.
• The position is required to carry out any additional duties or projects to the department/team.
• Develop and implement strategies around fraud prevention, transaction monitoring in adherence with payment regulations.

Expectations

Be an ambassador for Blueberry in the market; promote our interests and reputation.

• Individually and with Managers, ensure understanding and engagement with vision, purpose, and strategic and stakeholder considerations at Manager and Team levels.
• Demonstrate advanced levels of competence in leadership capabilities required of the position.
• Engage, support, motivate and develop capability and potential in others.
• Attract, retain, and develop talent to complement Blueberry’s values and behaviours.
• Reward and recognise good performance aligned to Blueberry’s values and goals and manage poor performance in a timely manner.
• Be an ambassador for Blueberry in the market; promote our interests and reputation.
• Follow our policies, procedures, and code of Ethics and Conduct.
• Protect our confidential information and intellectual property.
• Play an active role in your safety and the safety of others around you.
• Foster a culture of continuous improvement.
• Continuously drive agility and flexibility in responding to market and industry changes.

SKILLS AND EXPERIENCES:

Qualifications

• Tertiary Qualification in Finance, Business, or a related field, or a related discipline (preferred)

Experience

• Demonstrated expertise in transaction monitoring, fraud detection, or AML operations, preferably within the financial services sector.
• Strong command of written, verbal, and interpersonal communication skills in English, Chinese and Mandarin.
• Proficiency in written and verbal Mandarin is advantageous.
• Proven ability to build and maintain effective relationships with internal teams and external stakeholders.
• Sharp problem-solving capabilities and a keen attention to detail, with a consistent focus on quality even in high-pressure situations.
• Excellent time management skills and the ability to prioritise competing demands effectively.
• Sound judgment and integrity in decision-making, particularly when handling sensitive or high-risk matters.
• Comfortable navigating bespoke or newly integrated systems, with strong logical thinking and adaptability.
• A continuous learner who actively seeks opportunities for growth, innovation, and improvement.
• Collaborative mindset with a commitment to working effectively as part of a high-performing team.

Desirable

• Experience within the Financial Services, Banking, or Trading industry

• Optimize all aspects of payment processes surrounding client deposits and client withdrawals flow processes, and act as an intermediary between treasury, technology, client experience departments, and 3rd party Payment relationships.
• Create a positive relationship in all client interactions, maintaining a professional and friendly manner and ensuring customer satisfaction as a priority.
• Provide tailored responses for Payment related queries and handle the client expectations.
• Actively participate in business improvement programs involving changes to processes and functions: PSP Intros, Seminars, Webinars, etc.
• Ensure compliance with privacy requirements and legislative obligations ensuring confidentiality, privacy and integrity of information is not compromised.
• Report on relevant trends and insights as they relate to Payments Integrations, trending PSPs and Processing success for Blueberry Markets to internal stakeholders.
• Meet and exceed KPIs set on a daily, weekly, and monthly basis: Client Satisfaction (with the End-to-End Flow), Withdrawal Processing Times, Deposit Processing Times, and reconciliation.
• The position is required to carry out any additional duties or projects to the department/team.
• Develop and implement strategies around fraud prevention, transaction monitoring in adherence with payment regulations