We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we’re at a pivotal point on our journey to realise that aspiration.

REQUIREMENTS

• A passion for customer service and a professional telephone manner.
• Good all-round IT skills, including MS Office (particularly Excel).
• Strong organisational skills with a flexible, can-do attitude.
• Previous office experience (preferred but not essential).

KEY RESPONSIBILITIES:

• Handle customer queries via email and phone in a professional and friendly manner.
• Process payments and provide clear information to customers regarding their private health coverage.
• Manage correspondence and support general administrative tasks within the Payments Team.
• Collaborate closely with the Payments Team Supervisor to ensure smooth team operations.