WHO ARE WE?

Lumon is a leading fintech company specialising in foreign exchange and international payments. We’re passionate about empowering individuals and businesses to effortlessly manage their overseas transactions, but our mission goes far beyond moving money – we enable our clients’ success through innovative risk management solutions that unite people, technology, and expertise.

WHAT’S THE ROLE?

The Payments Team Lead is responsible for leading, coaching, and transforming the payments operations team from a task-based, transactional function into a high-performing team of payments experts.
This role focuses on building a culture of ownership, continuous improvement, and proactive exception management. The Team Leader will ensure that the team not only processes payments efficiently and accurately but also identify, manage, and resolve exceptions, reduces risks, and adds value to the overall payments function.
You play a key senior role within the team, supporting the UK and Irish Payments teams as a point of escalation and reporting into the Head of Payments.

WHAT ELSE WILL HELP YOU TO SUCCEED IN THIS ROLE?

• FCA or EU regulated financial services/payments and FX operations experience.
• A minimum of 2 years leadership experience in financial services.
• Strong operational experience with a track record of performance and process improvement
• Real interest in how the payments industry is evolving in the marketplace and a desire to apply that learning at Lumon.
• A real interest in leading a team and the commitment to develop those leadership skills
• Customer centric mindset
• A great communicator and a willingness/capability to engage with other areas of the business to seek solutions for customers
• Problem solving and decision-making abilities
• Proficiency in French, Spanish or Portuguese is a plus

What can we offer you?

• Competitive base salary and commission structure
• Investment in your ongoing learning and development
• Hybrid working and rooftop terrace at our Farringdon office
• 25 days of annual leave, with a chance to purchase up to 5 more
• Birthday off
• 2 additional days off for ‘Moments that Matter’
• Monthly lunch and social events
• Medicash health scheme
• Cycle to work scheme
• Season ticket loan
• Employee Assistance Programme
• Salary Sacrifice Pension
• 4x Life Assurance
• Enhanced maternity and paternity leave
• Access to gym discounts as well as a wide range of other benefits and discounts through our online portal