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The Payments Team Lead is responsible for managing a team of payment processing specialists to ensure accurate, timely, and secure transaction processing. This role requires strong leadership, a deep understanding of payment operations, and the ability to optimize workflows while ensuring compliance with industry regulations. The ideal candidate will collaborate cross-functionally with internal teams and external partners to enhance payment efficiency and mitigate risks.

• Supervise, mentor, and develop a team of payment processing specialists.
• Conduct regular team meetings to communicate updates, address challenges, and set performance goals.
• Provide coaching and constructive feedback to team members to drive growth and efficiency.
• Assign tasks, manage workloads, and prioritize daily operations based on business needs.
• Oversee the processing of payments across multiple channels, including Domestic and Foreign Wire, ACH, and other electronic payment methods.
• Ensure transactions are processed accurately, efficiently, and within established SLAs and performance metrics.
• Handle transaction disputes, chargebacks, and fraud investigations in collaboration with relevant departments.
• Ensure adherence to industry regulations, company policies, and security standards related to payment processing.
• Collaborate with internal compliance and audit teams to mitigate potential risks.
• Maintain proper documentation and audit trails for payment transactions.
• Identify and implement improvements to payment workflows and systems to enhance operational efficiency.
• Partner with IT and technology teams to resolve system-related issues impacting payment processing.
• Leverage automation and process enhancements to optimize payment execution and reduce manual efforts.
• Work closely with departments such as Invoice Processing, Accounting Controls & Analysis, Bank Processing, and Treasury to resolve payment-related issues.
• Engage with vendors, banks, and third-party processors to enhance payment processing capabilities.
• Participate in cross-functional projects to improve overall payment operations.