Payroll Analyst with English (Remote) at Conduent

Iași, , Romania -

Full Time

Start Date

Immediate

Expiry Date

15 Apr, 26

Salary

0.0

Posted On

15 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Payroll Support, Customer Service, Analytical Skills, Microsoft Office, Excel, Communication Skills, Attention To Detail, Problem Solving, Team Collaboration, Adaptability, Time Management, Process Improvement, Regulatory Knowledge, Fast-Paced Environment, HR Operations, Call Center Experience

Industry

Business Consulting and Services

Description

This role focuses on providing payroll support and operational assistance for client employees, ensuring accurate payroll processing and delivering high-quality customer service in compliance with established procedures and service level agreements. The Payroll Analyst with English is responsible for: Providing first-level payroll support via phone (call center) and email, managing inquiries related to pay, deductions, timekeeping, and payroll procedures, while meeting defined service metrics; Acting as the main point of contact for payroll requests, resolving cases, escalating complex issues when needed, and maintaining accurate documentation; Handling payroll complaints by identifying solutions within agreed timelines and ensuring proper follow-up until resolution; Staying up to date with payroll policies, system updates, and regulatory changes, and contributing to process improvement initiatives; Collaborating with internal teams to ensure accurate payroll processing, consistent service delivery, and high customer satisfaction. The ideal candidate: English proficiency at B2 level or above, with payroll or HR operations experience/knowledge; Good command of Microsoft Office, especially Excel, and strong analytical skills; Ability to manage multiple priorities and meet deadlines in a fast-paced environment; Excellent communication skills, customer-focused mindset, and attention to detail; Proactive, adaptable, and able to work both independently and as part of a team. Nice to have: Bachelor’s degree or certification in Human Resources, Finance, or a related field; Previous experience in payroll, HR administration, or shared services environment; Experience working in a call center or customer support role. What we offer: Attractive salary; Permanent contract; Remote work model; Full-time Monday to Friday (15:00 – 00:00); Good opportunities to develop a professional career; Access to comprehensive learning, training, and development via our extensive Global learning platform. Opportunity to apply for external professional training and courses that can be co-financed by Conduent. Global Company, working in an international diverse and inclusive environment. And our attractive extras for all our Associates: Private medical insurance coverage; Free access to the Bookster library; Meal tickets; Referral bonuses for new hires recommended by you. Why Join Us? Innovative Work Environment: Be part of a team that values creativity and fosters an environment where your ideas can flourish. Career Growth Opportunities: We invest in our team's development, providing avenues for career progression and skill enhancement. Impactful Contributions: Your role is pivotal in shaping positive customer experiences and contributing to the success of our dynamic organization. Recognition as a Most Loved Workplace®: Conduent has been certified as a Most Loved Workplace® this year, citing respect, collaboration, and a positive vision for the future as key cultural drivers. Internal Talent Development: Through our management development programs, approximately 70% of our Team Leader positions have been filled from our own associate talent pool. Long-Term Career Building: Over 25% of our associates have been dedicated members of our team for 5 years or more, showcasing the long-term commitment our employees choose to make. Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

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Responsibilities

The Payroll Analyst provides first-level payroll support via phone and email, managing inquiries related to payroll processes. They act as the main point of contact for payroll requests, resolving cases and ensuring proper follow-up until resolution.