Payroll and Pensions Assistant at East Sussex County Council

Lewes, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

25583.0

Posted On

30 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Detail-oriented, Proactive, Pension Administration, Query Response, Processing Opt-ins, Processing Opt-outs, Contribution Queries, Data Quality Review, Legislation Updates, Customer Service, Microsoft Office, Excel, Pension Administration Systems

Industry

Government Administration

Description

Are you passionate about supporting people secure their financial future? Join our Payroll & Pensions Administration team and play a key role in supporting the retirement process. If you're detail-oriented, proactive, and ready to make a difference, we want you on our team! The successful candidate will support a range of tasks, including managing the Pension Hub inbox and responding to queries from both internal and external parties. The role involves communicating effectively with members and carrying out various pension-related activities such as processing opt-ins, opt-outs, and contribution queries. You will also provide completed forms to the Pensions team and liaise with them where necessary. In addition, you may be required to review data quality and ensure it is reported accurately. The successful candidate will need to have the following: * An understanding & willingness to learn about the pension’s environment, keeping themselves up to date on legislation changes. * Strong customer service orientation delivering within the organisations service standards. * Relevant qualifications. * Proficient in Microsoft Office, particularly Excel, and pension administration systems. * Ability to work both independently and as part of the Pension Hub team. To apply for this role, please follow the ‘Apply Now’ button above and upload your CV and a Supporting Statement. We will be using your Supporting Statement to shortlist so please be sure to address how you meet all the criteria in the person specification, drawing on any relevant work/life experience, education, or personal interests. Please download the Job Description and Person Specification [https://fa-euru-saasfaprod1.fa.ocs.oraclecloud.com/cs/groups/public/documents/document/yta4/mzm0/~edisp/ucmfa08334169.docx] for more information.~ For guidance on how to write an application see our how to apply page [https://fa-euru-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/External/pages/10005] and our statement on the use of AI [https://fa-euru-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/External/pages/23001]. Interviews will be carried out via Teams and will commence w/c Monday 20 April 2026. Candidates who meet certain criteria are given priority when we shortlist. See our priority status page [https://fa-euru-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/External/pages/10009] for details. Enjoy a collaborative work environment and a chance to truly impact people's lives by ensuring accurate and consistent member data. We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page. [https://fa-euru-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/External/pages/11003/?lastSelectedFacet=ORGANIZATIONS&selectedOrganizationsFacet=300000013436159] For any queries regarding the role, please contact Daniel Gibson via Daniel.Gibson@eastsussex.gov.uk [Daniel.Gibson@eastsussex.gov.uk]. For a team that supports you, choose East Sussex! Additional Information Your starting salary will be pro rata if the above position is part-time or term-time only. If you require sponsorship to work in the UK please let the hiring manager know this in your application so we can check eligibility for sponsorship for the role. For further information please go to Work in the UK - GOV.UK (www.gov.uk) [https://www.gov.uk/browse/visas-immigration/work-visas]. If you require any reasonable adjustments, due to disability, to enable you to participate fully in the process please contact the hiring manager on the contact details above.

Responsibilities

The role involves supporting the retirement process by managing the Pension Hub inbox, responding to internal and external queries, and processing pension-related activities like opt-ins and contribution changes. The assistant will also provide completed forms to the Pensions team and may be required to review and ensure accurate data quality reporting.