This role will support the retained in house Compliance activities as well as supporting the business by ensuring that all of the Payroll Compliance services provided by the offshore team are fit for purpose and meet business requirements. As a Shared Services expert, this role will act as a conduit between the business and offshore team, this role will review the service levels provided and work to ensure the services are at the right level. Supporting with escalations and designing new processes, this role will shape the service that is delivered to the business. This role will drive manager education and engagement with processes across the function and will partner with the business to deliver initiatives and projects.
Responsibilities
To be a subject matter expert (SME) on all offshored and retained Compliance services
Delivery of any retained Compliance and Pensions Administration service activities, including but not limited to:
Oversight of overpayment recovery process, instruction to solicitors for further action, providing breakdown of overpayment calculations
Escalations from the Offshore team in complex cases
All Pensions related administration
Overseeing Benefits administration
Overseeing P11D processing
Reconciliation and resolution of historic PAYE schemes
Overseeing HMRC reconcilaitions
Checking correct allocation of HMRC payments
Overseeing third party reconciliation and payment raising
Investigating any payroll data compliance failures and liaising with offshore team to resolve
SAO related compliance checking
Management of offshore payrolls, including payment arrangements
Supporting the business with ad-hoc requests and engaging with the offshore provider for delivery
Overseeing and managing any audits from 3rd parties, instructing the offshore provider to collate documentation, but revewing and signing off prior to release
Dealing with the distribution of any physical documentation, post etc.
Approving banking requests
Act as the point of contact for the offshore partner to support with escalations or queries
Support on projects as required, partnering with the business to support projects and drive service enhancements
Support any Compliance projects using the offshore team to support delivery
Audit the work of the offshore team and track performance
Prepare data / reports for the Payroll Operations Managers to have performance conversations with the offshore partner
Support Line Manager education and engagement with Mitie Shared Services (MSS) processes and ways of working
Contribute to Root Cause Analyses (RCA’s) as needed
Review and track any RCA’s ensuring that all actions are completed
Advocate high levels of service and support the offshore team by delivering training for new services / process changes
Act as a point of escalation for the offshore teams for Compliance processes
Audit Compliance-related data entry and ensure that offshore teams are sufficiently trained to correctly maintain this data
Provide training to both line managers and offshore teams as necessary on process documentation and procedures
Support with the production of monthly reports on data quality and risks
Monitor payroll compliance and data integrity in relation to statutory compliance and risk management
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