Date: Apr 2, 2025
Primary Location: Fort Wayne, IN, US
Company: Lincoln Financial
Alternate Locations: Work from Home; Fort Wayne, IN (Indiana)

THE ROLE AT A GLANCE

The Role at a Glance
We are excited to bring on a Payroll Implementation Consultant to join our Retirement Plan Services team in a work from home environment.
Background Details
The Retirement Plan Services team will help you establish and grow your career in Workplace Solutions providing you with coaching and development to perform in this fast-paced environment.
As a Payroll Implementation Consultant, you will be responsible for consulting, analyzing and delivering on complex projects representing our payroll organization to help guide current and potential customers on the set up and understanding of their contribution and payroll files. You will serve as a payroll liaison and resource to client and internal stakeholders through Implementation or conversion of the plan. You will also act as a resource to applicable internal/external stakeholders. This position is responsible for developing and strengthening relationships with internal and external customers, analyzing complex payroll issues and is an advocate on behalf of the customer for driving positive change.

WHAT YOU’LL BE DOING

• You will maintain knowledge on current and emerging developments/trends for assigned area(s) of responsibility, assesses the impact, and collaborates with management to incorporate new trends and developments in current and future solutions.
• You will champion and enhance organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives.
• You will serve as a resource to team members and applicable internal/external stakeholders on more complex projects related to new business implementation and conversions.
• You will identify and recommend process improvements that significantly reduce workloads or improve quality.
• You will develop and strengthen relationships with internal/external stakeholders through both proactive and responsive customer contacts to maintain and develop preferred status.
• You will develop, maintain, & execute more complex client relationship payroll implementations and conversions which ensure that the clients’ overall service needs are satisfied & achieve the business, profitability & retention objectives.
• You will collaborate with external customers and internal teams to develop strong payroll implementation and conversion plans through proactive and reactive customer interactions.
• You will build, enhance & maintain relationships with payroll contacts at client organizations, ensuring clients’ overall service needs are satisfied.