OUR STORY

In July 2019, Fourth joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world’s largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe and of all sizes, from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company’s complete software-as-service (SaaS) solution suite including scheduling, time & attendance, applicant tracking, training, inventory management / procurement, HR / benefits and payroll services now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia, and UAE.
Interested in joining our smart, fun, and talented team?

POSITION OVERVIEW

The Payroll Implementation Specialist is responsible for onboarding customers onto Fourth, payroll and pension processing, delivering excellent customer service and daily problem solving.
You will be a confident and motivated individual with prior experience in a payroll processing or Payroll implementation position. You will work with our Project Management, Solution Consultants and Customer Success teams to provide new and existing customers with a quality implementation. You will work closely with Fourth’s customers understanding their business, to enable the successful delivery of their payroll and pension project. You will develop a deep understanding of the implementation service and the ability to transform our customers’ requirements as well as consulting on best practice within payroll and pension. You will build great relationships and act as an ambassador for the company and our products.

PREFERRED EXPERIENCE AND/OR QUALIFICATIONS

• Payroll Expertise: 2–5 years of payroll experience with strong knowledge of UK payroll legislation and best practices. Experience in an implementation role is beneficial but not essential.
• Customer-Focused Consulting: Proven ability to communicate with customers, understand their requirements quickly, and design tailored, best-practice solutions.
• Analytical & Problem-Solving Mindset: Strong problem-solving skills, adaptability to shifting priorities, and a logical, detail-oriented approach to challenges.
• Autonomous & Accountable: Capable of working independently, managing timelines, and delivering high-quality outcomes without constant supervision.
• Team-Oriented & Flexible: A collaborative team player who is friendly, professional, and adaptable in a dynamic, fast-paced environment.
• Driven & Quality-Focused: Committed to excellence, with a high attention to detail and a drive to meet and exceed standards

• Payroll & Pension Implementation: Manage onboarding, configuration, payroll processing, pension administration, and RTI compliance for a portfolio of customers.
• Customer Engagement & Service Delivery: Build strong client relationships, deliver excellent service aligned with SLAs, and support customer loyalty throughout the lifecycle.
• Technical Configuration: Handle setup of PAYE, pay basis, pension schemes, and tax balances; perform data uploads, parallel runs, and system exports.
• Reconciliation & Compliance: Conduct payroll and pension reconciliations (FPS, EPS, tax, opt-ins/outs), resolve HMRC queries, and ensure RTI accuracy including rollbacks and EYU submissions.
• Knowledge Sharing & Continuous Improvement: Contribute to process enhancements, share expertise within Payroll Operations, and maintain up-to-date documentation and statutory knowledge.
• Communication & Documentation: Manage customer communications on legislation and timetables, maintain payroll procedure manuals, and ensure smooth handovers during absences.