WHY WORK HERE

• Headquarters is in Charlotte, NC
• Recently expanded to nearshore
• isolved ranked for SMB Payroll in 2023 Sapient Report
• Voted top places to work in USA 2023

JOB DESCRIPTION

The isolved Implementation Specialist will be responsible for assisting our customers with the design and implementation of their isolved solution. As functional experts, they will help lead the customer in the build, testing and implementation of their SaaS software solution and associated business processes.

MINIMUM QUALIFICATIONS

• Functional Business Process experience in Payroll (min 3 years), with payroll tax experience
• Software implementation experience
• Fluent English is a must
• Technical understanding and capabilities
• Attention to detail, teamwork, initiative driven
• Four-year degree or equivalent education and business experience
• Excellent written and verbal skills
• Passion for customer satisfaction
• Some travel may be required

DISABILITY ACCOMMODATION

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above

• Lead new customers through isolved implementations, ensuring their payroll and HR business processes are set up effectively.
• Plan and review key project timelines with customers to ensure deliverables and “go lives” are achieved.
• Escalate potential issues early to resolve without affecting implementation timeline.
• Prepare customers for post-implementation self-sufficiency by delivering isolved system training as part of the Implementation process.
• Contribute to the evolution and improvement of the Payroll Implementation process and how we can more efficiently meet the needs of the customer.
• Builds solution, customer and industry knowledge by leveraging the appropriate resources (internally at isolved and externally at the customer).
• Oversee and enforce company and departmental policies,Manage performance of Implementation project team members to ensure the highest success