Own the success of Central’s Payroll & HR business unit, including retention, customer satisfaction, and efficiency.
Build and optimize processes that make operations scalable, reliable, and efficient while removing any bottlenecks.
Run migrations and activation for new customers, ensuring a seamless user and operations experience
Partner cross-functionally with Product, Engineering, and Ops to shape strategy and execution as well as coming up with ideas for product enhancements.
Lead customer escalations and complex payroll/HR cases when needed, ensuring world-class service.
Stay ahead of regulatory and compliance requirements, ensuring processes meet high standard
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