PAYROLL TRAINEE

Location: Tytherington Business Park, Macclesfield
Fourth is the world’s largest and fastest-growing global leader of end-to-end restaurant and hospitality management technology solutions. We pride ourselves on delivering a world-class SaaS experience for our clients by building long term partnerships starting from the first phone call. We know our recipe for success at Fourth is our amazing team… and that starts with hiring the right people! Interested in joining our smart, fun, and talented team?

EXPERIENCE

• To be able to drive and enthusiasm, demonstrating the ability to adapt to a fast paced, high volume and rapidly evolving environment
• To be self managed and self motivated
• Customer service skills
• To be an excellent management skills – planning, team building, personal development plans, performance management
• A desire to empower the team and quip them with the necessary technical and inter-personal skills
• Leadership skills
• Decision making
• Excellent written/ verbal communication skills

• To be responsible for the delivery of the business as usual activities
• Ensure that the Payroll Teams deliver to the UK Service Standards, KPI’s and metrics
• To contribute and support the delivery of UK Operations plans
• To manage and support the development of the payroll teams
• To support and promote the wellbeing of the Payroll Operations Teams
• To contribute and support the overall engagement of the department
• Work closely with other departments to help support the success of customer lifetime loyalty
• Report payroll delivery and performance to Payroll Operations Director
• To be accountable for ongoing management of customer feedback and ENPS for customers
• To be the escalation point for internal and external operational matters
• To support the recruitment and on boarding for the department
• Facilitate team meetings
• Responsible for ensuring processes work effectively
• Responsible for customer overall satisfaction of the Payroll Operation Service
• To build and maintain effective relationships with customers and internal/external stakeholders
• Accountable for the overall management of Payroll Operation Customers
• To self-evaluate and recognize areas of personal development