REQUIRED SKILLS AND EXPERIENCE

• Strong people management skills, proven through experience in similar roles.
• Previous customer onboarding experience within a Payroll or Finance related role (desirable).
• An awareness of UK payroll legislation and tax regulations (desirable).
• Previous experience in SaaS platforms and, ideally, an awareness of HR and Payroll systems and how they work (desirable).
• Strong project management skills.
• Excellent written and verbal communication skills.
• Proven experience in building and maintaining positive client relationships.
• The ability to work in a fast-paced environment.
• The ability to become a brand ambassador for BrightHR and its sister companies.

We are looking for someone who has a strong background in Client Onboarding, ideally with previous exposure to Payroll, or other Finance related products and services. Your main duties will include, but are not limited to:

• To oversee, manage and lead your team, conducting appraisals, 1:1s and performance reviews when required.
• To plan and execute seamless project plans for payroll implementations, always staying within budget and delivering the highest level of customer service.
• To manage a portfolio of projects at the same time, organising your own and your teams time and calendars appropriately.
• To educate and guide the customer on both service and system features, remaining clear and concise.
• Ensuring that the BrightHR Payroll SLA is always adhered to.
• Setting Key Performance Indicators for your service and your team, ensuring they are always met.
• To always maintain customer confidentiality and ensure GDPR compliance throughout.

Key requirements