Are you looking for an exciting opportunity to be a leader within a highly successful global payroll services business? Are you an innovative and experienced Payroll Operations Manager? Are you looking to take your career to the next level by driving success through our values of Respect, Integrity, Teamwork, Accountability, Diversity and Community? Do you have a strong work ethic, global mindset and the desire to help build a great culture?
iiPay is an award winning, high growth, innovative company based in US, Mexico, Europe, and Singapore recognized for delivering an outstanding customer experience and service levels. Our payroll managed service is underpinned by our market-leading global payroll management system delivering a unique client experience and value-added services.
iiPay has a unique opportunity for a highly experienced and motivated Payroll Operations Manager who wants to take on the responsibility of building a team to implement and deliver UK payrolls to our global clients to help drive our goal of ‘Paying the Planet’.
Role Overview
Our highly motivated and engaged team members are at the heart of our success! This role requires supervising and managing a team of Payroll Specialists to implement and deliver international payrolls for a range of global businesses. The role will see you working closely with a large number of clients on a day-to-day basis in order to professionally deliver a high-quality payroll service. The Payroll Operations Manager will collaborate with our global payroll teams to successfully service the full iiPay client portfolio.
Key objectives of the role
The successful candidate requires minimum 5 years of payroll and team management experience and the ability to demonstrate a proven track record in the following areas:

ESCALATION AND PROBLEM RESOLUTION

Owning, managing, and resolving client escalations, seeking help and advice where needed. Working with other teams within iiPay to enhance and develop the processes and outcomes for our partner network.

What are we looking for in you?

• The successful candidate will have a minimum 5 years of experience in a multi-client, complex payroll environment, managing a diverse team to deliver exceptional client service.
• Demonstrated ability to develop and execute an operational plan to achieve the desired business results.
• Experience working for a global company and managing shared services.
• Is assertive, decisive, with the ability to work under pressure in an extremely fast paced environment.
• High level of spoken and written English is essential, and additional languages an advantage.
• Analytical and an excellent problem solver.
• Can demonstrate ability to build strong relationships.
• Flexibility to work across multiple time zones.
• Experienced in managing budgets.
• Experience of working with international clients both small and large (FTSE & Fortune 500), demonstrating the ability to communicate clearly and gain trust with your client contacts.
• Highly motivated and driven professional, with excellent communication skills and a track record of delivering high levels of customer satisfaction.
• Experience of working within a regulated (ISAE 3402 / SSAE 16) service delivery environment.

Please refer the Job description for details