ABOUT YOU AND OUR CORE VALUES

• Taking ownership, working with integrity and respect
• Being a team player is key to our culture
• Solution and customer focused
• Great initiative with the goal for excellence in achieving results
• Dedicated to developing and always looking for continuous improvements
• Be creative, be committed, be engaged and enjoy what you do

WHAT MAKES THIS ROLE EXCITING

The primary goal of Payroll Operations Support is to work with and support Payroll Operations with a variety of activities, enabling the team to provide efficient and effective payroll processing for our customers.

MAIN RESPONSIBILITIES

• Manage several day-to-day operational activities, ranging from system support, customer data reconciliation, and tool management.
• Work to ensure that Payroll Operations staff are supported with the right tools and processes to perform their roles successfully.
• Support the Operations management teams in day-to-day customer escalations, user support and queries.
• Lead region-wide initiatives within data cleansing and system improvements.
• Cooperate with other departments within CloudPay, seeking continuous improvement and strengthening the One CloudPay image for Customers.

EXPERIENCE NEEDED FOR THIS ROLE

• Computer skills including Word, Excel, PowerPoint, email and internet
• Experience in dealing with customers.
• A knowledge of Payroll and/or Payments processing is desirable but not essential.
• Knowledge management and precise document management skills.
• Good at problem-solving and getting results.
• Confident in managing internal and external stakeholders at all levels.
• Team player with the ability to share information and interact positively with others.
• Enthusiastic and eager to learn and develop
• Self-motivated, tenacious and resilient.
• Driven and determined to achieve objectives.