Payroll, Pensions and Systems Officer (Maternity Cover)
Fixed Term, 37.5 hours per week, up to 12 months
£37,338 - £44,962 per annum
Closing Date: June 10th 2025
Interview Date: June 17th 2025
This role needs a highly organised individual who can provide excellent customer service with a people focused attitude and can confidently liase with internal and external stakeholders about payroll, pensions and systems to ensure our processes run smoothly.
Payroll, Pensions and administrative experience is needed, due to the complex types of queries that this role deals with, however if you don’t feel you meet all the essential criteria for the role get in contact with me for an informal conversation or to ask any questions.
This post may close early due to high numbers of applications, so you are advised to apply promptly.
All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.
A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.

JoinTeamEliot

To act as a Lead liaison between the outsourced payroll provider, pensions support services and Trust to ensure an efficient and accurate payroll service is delivered in line with contract provisions and internal financial controls and audit requirements .
To provide technical and administrative support and contribute to the continued development and evaluation of Trust Systems providing support to customers, managers and employees for all functions provided as part of the workforce systems service.
Ensure all systems, processes, policies and practices are compliant with best practice, NHS Employers guidance and requirements outlined by legislation. Make recommendations on policy development and improvement where necessary.
Provide advice to managers and staff on all payroll queries which may be complex and sensitive in a prompt and confidential manner ensuring best practice and compliance with Trust standards.
Ensure that ESR is accurately updated with new starters, leavers and changes and to assist E- Rostering to ensure staffing is up to date and accurately reflected.
To work closely with the Pension Support Services Provider to promote events to maximise take-up
To identify any Trust training requirements and/or procedural changes to minimise internal payroll errors.
To confidently deliver and facilitate training to upskill colleagues across the Trust on processes and systems
Provide line management and pastoral support
Here at George Eliot our vision to ‘ excel at patient care’ takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:
E ffective Open Communication
e x cellence and safety in everything we do
C hallenge but support
E xpect respect and dignity
L ocal health that inspires confidence
Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, in house training and development, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.
If you are applying for a Domestic Assistant or Health Care Assistant role you may be eligible for the refer a friend scheme – find out more here: https://www.geh.nhs.uk/about-us/people-and-workforce/vacancies/refer-friend-scheme
Provide advice to managers and staff on all payroll queries which may be complex and sensitive in a prompt and confidential manner ensuring best practice and compliance with Trust standards.
Ensure that ESR is accurately updated with new starters, leavers and changes and to assist E- Rostering to ensure staffing is up to date and accurately reflected.
To work closely with the Pension Support Services Provider to promote events to maximise take-up and facilitate regular discussions around programme content based on Trust demands.
To identify any Trust training requirements and/or procedural changes to minimise internal payroll errors.
Ensure effective liaison and communication is maintained, utilising all available communication methods as required including written responses, (routine, ad-hoc and complex), e-mail, telephone, personal representation, meetings, written and verbal reports.
To confidently deliver and facilitate training to upskill colleagues across the Trust on processes and systems
Utilise internal communication and social media channels to inform and update staff and managers of key information or changes to processes
Create Standard Operating Processes (SOPs) and policies relevant to area of work and seek appropriate approvals as necessary; contributing to other departmental policies as applicable.
Work with People and Workforce teams to provide information to assist with investigations and queries raised by managers and staff
Work closely with Finance to maintain cost controls and maintain a streamlined payroll service
To understand and utilise the Trust systems in detail and provide coaching, development and support to staff and managers across the Trust to improve understanding and utilisation of systems, including ESR
Work alongside the Payroll and Systems Manager to support and implement service improvements to improve Trust payroll and systems usage and the overall user experience
Maintain accurate records and carry out regular audits on processes being used within the Trust
Attend internal and external training workshops and meetings to remain updated and informed about trust payroll and systems
Ensure all systems, processes, policies and practices are compliant with best practice, NHS Employers guidance and requirements outlined by legislation. Make recommendations on policy development and improvement where necessary.
Provide line management and pastoral support to colleagues
Be an advocate for People and Workforce across the organisation taking part in promoting the team, its purpose and importance across a number of stakeholders inside and outside the Trust.
Represent the Trust at Operational Payroll meetings with the payroll provider; addressing and raising any concerns as necessary.
To participate in appraisals and personal development plans and work to achieve agreed set objectives.
To participate in appropriate training and development activities
To participate in team, professional and personal development activities and promote commitment to continuous development and improvement.
Develop and maintain effective working relationships with staff, managers and directors in order to provide appropriate support in relation to payroll services
Be a contact for managers and staff for advice and guidance on terms and conditions relating to agenda for change and medical and dental terms and conditions, HR policy and the administration processes that support.
Be the main Contact between payroll and the Trust
Work closely with Finance colleagues to ensure streamlined payroll service
Develop and maintain relationships with other Trusts, and Workforce Information teams
Be an advocate for Workforce Information across the organisation taking part in promoting the team, its purpose and importance across a number of stakeholders inside and outside the Trus

Please refer the Job description for details