OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at
www.onesourcevirtual.com
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Summary
The Payroll Specialist I will be responsible for providing managed payroll administration services and Workday payroll processing support to a book of clients and will manage multiple projects with various deadlines in a fast-paced work environment. This position resides in a customer team environment and, in addition to supporting named customers will also support all customers across all service levels as the leaders and business deem necessary. In addition to day-to-day support, Workday payroll configuration and year-end support is required.

Responsibilities

• Act as named Specialist for Payroll Administrative customers; and support other OSV payroll, tax and garnishment customers as needed within the service team.
• Manage and respond to cases daily to ensure service level agreements and high client satisfaction levels are being met.
• Troubleshoot quarter and year-end audit reports and make recommendations to customers.
• Meet quality and production metrics and scorecards.
• Works with peers and customer teams to collaboratively support customers and resolve requests.
• Experience in a team environment and a willingness to work towards improvements, open to new ideas and procedures.

Competencies

• Excellent critical thinking, consultative, and problem-solving skills
• Strong communication skills with emphasis on outstanding customer service
• Strong organizational skills with ability to multi-task and support multiple customers effectively
• Strong analytical, data entry, research skills and excellent problem solving and mathematical skills.
• Self-directed management of workload with ability to meet tight deadlines and competing demand.
• Strong understanding of payroll processes and procedures

Qualifications

Education/Certification Requirements

• Associate’s degree

Required

• 3+ years of Payroll experience involving end-to-end processing, research, payroll logic, and troubleshooting.
• One year experience with taxes at Federal, State, and local level.
• One year experience with garnishments; general understanding of how garnishments are processed.
• Advanced Proficiency with the Microsoft Word and Excel
• Experience with year-end payroll processes and W2 experience
• Strong written and verbal communication skills

Preferred

• Experience in an outsourcing environment - payroll, or tax, Workday and Salesforce programs

• Act as named Specialist for Payroll Administrative customers; and support other OSV payroll, tax and garnishment customers as needed within the service team.
• Manage and respond to cases daily to ensure service level agreements and high client satisfaction levels are being met.
• Troubleshoot quarter and year-end audit reports and make recommendations to customers.
• Meet quality and production metrics and scorecards.
• Works with peers and customer teams to collaboratively support customers and resolve requests.
• Experience in a team environment and a willingness to work towards improvements, open to new ideas and procedures