Acting as the first point of contact in supporting customers over the phone and via email.
Providing help and answers to customers’ payroll issues through identification of the problem itself, research on answers and subsequent provision of guidance.
Guiding customers through our software, enabling them to use the software effectively.
Testing our software to ensure bug free software is released.
Keeping abreast of trends and changes in payroll and employment legislative areas.
To support, guide and assist other team members in resolving customer queries.
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