Payroll Support Lead, Continental Europe: France, Germany, Italy, Spain at Multiplier Technologies Private Limited

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Full Time

Start Date

Immediate

Expiry Date

30 Sep, 26

Salary

0.0

Posted On

02 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Payroll Support, Payroll Processing, French Payroll, German Payroll, Italian Payroll, Spanish Payroll, Salesforce, Zendesk, Case Management, Stakeholder Management, Compliance, Coaching, SLA Management, Root Cause Analysis, Communication, Attention to Detail

Industry

Human Resources Services

Description

ABOUT JOB As Payroll Support Lead, Continental Europe, you are the senior payroll support owner for France, Germany, Italy, and Spain. You handle the most complex queries in these markets, set the quality bar, and guide the wider support team on country-specific issues. This is a hands-on lead role: you own the hardest cases, you're the escalation point for your markets, and you help shape how we support payroll across the region. You work closely with the Payroll Support Manager, Payroll Operations, and in-country partners to keep service fast, accurate, and compliant. SKILLS & QUALIFICATION * 5-7+ years in payroll support, payroll processing, or payroll operations, with hands-on experience in at least two of France, Germany, Italy, and Spain (more a strong advantage). * Strong, practical knowledge of local payroll rules — French DSN/URSSAF, German Lohnsteuer/Sozialversicherung, Italian INPS/TFR, and Spanish Seguridad Social/IRPF — and the confidence to handle complex cases. * A track record resolving difficult payroll queries accurately and under time pressure. * Experience as a senior team member or lead, comfortable being the escalation point and coaching others. * Hands-on experience with Salesforce and a support platform such as Zendesk. * Excellent written and verbal communication — clear, calm, and customer-friendly. * Detail-obsessed and dependable, especially during peak payroll cycles. * Local-language ability (French, German, Italian, or Spanish) is a strong plus. RESPONSIBILITIES OWN PAYROLL SUPPORT FOR FRANCE, GERMANY, ITALY & SPAIN * Be the senior point of contact and subject-matter expert for payroll queries across all four markets. * Resolve complex, country-specific cases — gross-to-net, social contributions, corrections, and off-cycle scenarios. * Apply deep local knowledge: * France — DSN reporting, URSSAF, cotisations sociales, prélèvement à la source, mutuelle, and conventions collectives. * Germany — Lohnsteuer, Sozialversicherung (health, pension, unemployment, long-term care), ELStAM, and SV contributions. * Italy — INPS, INAIL, IRPEF, TFR (trattamento di fine rapporto), tredicesima/quattordicesima, and CCNL collective agreements. * Spain — Seguridad Social, IRPF, Sistema RED (RNT/RLC), pagas extraordinarias, and finiquito. SET THE QUALITY BAR & HANDLE ESCALATIONS * Act as the escalation point for your markets, driving complex issues to resolution within SLA. * Apply the P1–P4 severity model to prioritise and route issues appropriately. * Review and coach on response quality, ensuring answers are accurate, clear, and empathetic. DRIVE RESOLUTION & CONTINUOUS IMPROVEMENT * Spot recurring issues in your markets and partner with Payroll Operations, Product, and in-country partners to fix root causes. * Keep the knowledge base current with accurate, market-specific content so the team and customers can self-serve. * Feed local regulatory changes and process gaps back to the right teams. SUPPORT THE TEAM & SYSTEMS * Guide and upskill support specialists on French, German, Italian, and Spanish payroll nuance. * Manage cases cleanly in Salesforce and Zendesk, keeping data and reporting trustworthy. * Support coverage planning across CET working hours and peak payroll cycles.

Responsibilities

Act as the senior subject-matter expert for payroll support across France, Germany, Italy, and Spain, resolving complex country-specific queries. Drive continuous improvement by identifying root causes of recurring issues and coaching the wider support team.