Are you ready to be the go-to person for payroll-related inquiries in an international environment? At Basic-Fit, we’re looking for a Payroll Support Officer who enjoys resolving complex employee questions while ensuring smooth payroll processes. In this role, you’ll make a direct impact on employee satisfaction and help shape payroll practices for over 4.1 million members and 1500+ clubs across Europe!
This is what your assignment looks like
As a Payroll Support Officer, you will be the first point of contact for employees with questions about payroll overpayments, expenses, and related matters. Your role will be pivotal in resolving inquiries, ensuring compliance, and contributing to process improvements. This is your chance to be part of an exciting project to enhance our payroll support processes, while closely collaborating with international payroll operations and finance teams.
You’ll work alongside a dynamic team of payroll professionals and report to the Payroll Support Team Lead. Together, you’ll ensure seamless payroll operations and employee satisfaction in our growing company.

Your responsibilities will be:

• Supporting payroll operations teams across countries with payroll inputs and payments.
• Answering employee questions about employer statements, garnishments, overpayments, reimbursement claims, and salary payments.
• Collaborating with payroll and finance teams to address reconciliation discrepancies.
• Handling sensitive garnishment inquiries and ensuring proper documentation and compliance with local regulations.
• Reviewing and validating employee expense reports while resolving disputes or clarifications.
• Identifying trends in inquiries and proposing enhancements to payroll processes.
• Assisting in creating and updating guides for employees and stakeholders.

We ask:
You’re a problem-solver with a customer-focused mindset who thrives in a dynamic environment. We’re looking for someone who can handle sensitive employee concerns professionally, prioritize tasks effectively, and communicate payroll concepts clearly to diverse audiences.

Furthermore, we’re asking:

• 2-3 years of experience in customer service roles, accounting or HR& Payroll
• Proficiency in any payroll systems and Microsoft Excel.
• Fluency in Dutch and English; basic knowledge of German, French, or Spanish is a plus.
• Strong organizational skills and attention to detail.
• Familiarity with expense management tools and basic payroll compliance laws.

About us:
Basic-Fit is the number one low-cost high-value fitness brand in Europe. We are determined to make fitness accessible to everyone and a habit people love. Together with our orange team, we deliver affordable fitness solutions at 1500+ clubs across Europe, to over 4.1 million members combining our straightforward membership model with top-notch fitness technologies. However, where we are today is just the beginning. In the next years, we aim to further professionalize and continue our growth. We move fast like a start-up, whilst making use of our strong corporate backbone. Our company values can already be found in our name: B(Be), A(Accessible), S(Smart), I(Inclusive), C(Committed).
Are you curious, entrepreneurial, practical, and do you have a playful demeanor? Basic-Fit is the right place for you. Please feel invited to grow with us, to make an impact and to share our mission. Welcome to the Orange Community.

Furthermore, you can expect:

• An informal (you can wear jeans and sneakers if you like), international (many cultures and languages) and friendly, down-to-earth environment;
• Plenty of opportunities for your own initiatives and to make an impact;
• Unlimited access to the online training courses of LinkedinLearning and GoodHabitz;
• Good benefits, including travel allowance, a bicycle plan, discount on additional health insurance, work from home allowance and participation in our pension scheme (Basic-Fit pays 52% of the premium);
• We work hybrid, this means 3 days at the office and 2 days remote by a fulltime workweek;
• Within walking distance of Hoofddorp train station and free parking at our headquarters;
• A beautiful gym (fitness equipment, spinning bikes, virtual group lessons) at our headquarters which you can use anytime.

Apply for this job
You can apply via the button, and we will inform you as soon as possible. The process consists of one two interviews in our office.
If you have any questions, please contact Kerensa (Corporate Recruiter) via kerensa.vanderlans@basic-fit.com

• Supporting payroll operations teams across countries with payroll inputs and payments.
• Answering employee questions about employer statements, garnishments, overpayments, reimbursement claims, and salary payments.
• Collaborating with payroll and finance teams to address reconciliation discrepancies.
• Handling sensitive garnishment inquiries and ensuring proper documentation and compliance with local regulations.
• Reviewing and validating employee expense reports while resolving disputes or clarifications.
• Identifying trends in inquiries and proposing enhancements to payroll processes.
• Assisting in creating and updating guides for employees and stakeholders