PAYROLL TEAM LEADER

Location: Plymouth / Hybrid (approx. 2 days per week in office)
Salary: £35,000 – £36,500 p.a. plus performance bonus
Contract Type: Permanent, Full-time (37 hours per week)

ABOUT THE ROLE

We’re looking for an experienced Payroll Team Leader to take responsibility for the delivery of a high-quality, complex payroll service. Supporting circa 8,500 employees across NHS, Teachers, Local Government, and third sector organisations, this role sits at the heart of our Payroll Bureau, ensuring our customers receive a reliable, accurate, and compliant service every time.
As Team Leader, you will lead, motivate, and develop a team of Payroll professionals to provide an exceptional service that meets both internal and external customer expectations. You’ll also play a key role in driving efficiencies, maintaining compliance, and building strong, collaborative relationships with stakeholders.

WHAT YOU’LL BE DOING

• Leading and motivating a Payroll Delivery Team to provide accurate and timely payroll services.
• Ensuring compliance with all relevant legislation, regulations, policies, and conditions of service.
• Managing reconciliation processes and all periodic payroll and pension returns, meeting mandatory deadlines.
• Providing professional advice and guidance on complex payroll and legislative queries.
• Driving efficiencies through process improvement, technology use, and training across the team.
• Supporting policy development and sharing payroll expertise with colleagues and stakeholders.
• Fostering a culture of customer service excellence, building strong and trusted relationships.
• Overseeing team performance management, resource planning, and issue escalation.