PBX Associate (Days, Evenings, Nights) at White Rock Medical Center LLC

Dallas, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

05 May, 26

Salary

0.0

Posted On

04 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

PBX Operation, Call Routing, Emergency Communication, VoIP Platform Training, Customer Service, Dependability, Responsibility, HIPAA Compliance, Emergency Codes Knowledge, Safety Management

Industry

Hospitals and Health Care

Description

Description White Rock Medical Center is a community-based hospital located near the historic White Rock Lake community, that serves the Dallas, Garland, Mesquite and surrounding areas. We specialize in a wide range of services including comprehensive medical/surgical care, bariatric, cardiology, outpatient and emergency medicine. Our mission is to deliver exceptional healthcare with compassion and excellence. White Rock Medical Center is seeking compassionate, care-minded individuals to join our company and make a difference. As a member of the White Rock Medical Center team, you can advance your skills while working in a supportive and patient focused environment. Apply today! Why join White Rock Medical Center? Competitive salary and benefits Employee programs and events. Paid Time Off and 7 Company Holidays. Employer paid life insurance. Additional voluntary benefits such as STD, LTD, etc. Job Summary The PBX Associate is responsible for answering the hospital PBX board. The PBX Associate will have a pleasant attitude, a willingness to learn and act in a dependable and responsible manner. Essential Functions Responsible for answering incoming calls and routing calls to correct department or extension. Conduct emergency communication to the Fire and emergency response units. Prioritize calls to the CODE phone over all other calls. Train on the PBX system and existing VoIP platform. Other duties as assigned by Manager. Behavioral Standards Treats everyone as their customer; utilizes scripting and other tools to ensure consistency in customer service; Expresses recognition and shows appreciation to others; fully utilizes AIDET principles; responds quickly to handle requests, complaints, and questions; displays a positive attitude. Communication/Knowledge Wears nametag properly; follows dress code policy; answers phone correctly and promptly; is prepared for meetings; meets deadlines; does not participate in gossip; acts ethically and treats others with respect; respects customer’s and co-worker’s time; establishes and maintains effective relationships with customers and co-workers. Collaboration/Teamwork Attends staff meetings; follows HIPAA guidelines; follows patient rights policy; complies with the compliance program; demonstrates knowledge of role in a disaster; demonstrates knowledge of fire and fire drill procedures; working knowledge of hospital emergency codes; always utilizes standard precautions in the clinical setting; safely manages the environment of care by demonstrating a working knowledge of the requirements of the: Life Safety program, Utilities Management program, Hazardous Materials program, Emergency Preparedness program, Safety Management program, Medical Equipment Management program, Security Management program. Requirements Experience 1 year working in a healthcare environment with PBX switchboard Education GED or High School diploma

Responsibilities

The PBX Associate is primarily responsible for answering the hospital's PBX board, ensuring pleasant communication, and routing incoming calls accurately to the correct department or extension. This role also includes conducting emergency communications to fire and emergency response units, prioritizing CODE phone calls above all others.