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PBX Attendant at Wynn Resorts

Las Vegas, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Mar, 26

Salary

0.0

Posted On

24 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Multi-Line Telephones, IntelliDesk SDC Console, Opera Property Management System, Avaya Telephone System, HotSOS, Professional Appearance, Typing, Communication, Emergency Response, Dispatcher Skills, Wake-Up Calls, Guest Satisfaction, Problem Solving, Time Management, Bilingual

Industry

Hospitality

Description

Company Description Job Description The Service Attendant is responsible for answering and routing all incoming telephone calls (internal and external), dispatching incoming guest request calls through HotSOS and following up to determine service standards have been met. Answer and process all calls in accordance with Forbes 5 Star Service Standards Operate IntelliDesk SDC Attendant Console Act as a source of information regarding the property, managing guest questions and concerns. Respond to Hotel staff and Guests during emergency situations Process wake-up calls Work as a dispatcher using Hotel radio system directing Housekeeping runners and follow up with guests to ensure satisfaction within established time lines Perform all other job duties as assigned by Management Qualifications A minimum of one year customer service experience (PABX preferred) in a Resort Hotel Working knowledge of multi-line telephones Working knowledge of computers, IntelliDesk SDC Console, Opera Property Management System, Avaya Telephone System, HotSOS Strong customer service skills Professional appearance and demeanor High school diploma or equivalent Ability to type 30+ WPM Able to work varied shifts, including weekends and holidays Knowledge of a second language is preferred, but not required. Ability to communicate in English, both written and oral Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines. FLSA Status: Non-Exempt Division: 22700 - HOTEL Career Areas: Hotel - Call Center / Front Desk / Concierge / VIP / Villa Services Status: Steady Extra

Responsibilities

The PBX Attendant is responsible for answering and routing all incoming telephone calls and dispatching guest requests. They also manage guest questions and concerns and respond to hotel staff and guests during emergencies.