PBX Operator Sun - Thurs 11pm - 7am at Huntsville Memorial Hospital

Huntsville, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Oct, 26

Salary

0.0

Posted On

08 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Switchboard Operation, Call Routing, Emergency Procedure Implementation, Patient Confidentiality, Clerical Functions, Payment Processing

Industry

Hospitals and Health Care

Description

POSITION PURPOSE Under general supervision of the Director, the Communications Operator controls the telephone communications console, answers and routes calls to the appropriate personnel. ESSENTIAL JOB FUNCTIONS Every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties the incumbent will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment to the position. 1. Receives and screens telephone calls, connects callers to appropriate hospital parties in a prompt and courteous manner. 2. Pages individuals using either the overhead speakers or portable pagers. 3. Demonstrates knowledge of the hospital's various emergency plans (i.e., fire, disaster, bomb threat, etc.) and implements those procedures when appropriate. 4. Maintains current list of in-house patients and transfers calls accordingly. 5. Assists visitors and directs them to patient rooms when the information desk is not staffed. 6. Accepts all incoming walk-in payments by any method and all cash payments for patients that present to the lobby for same day services. 7. Performs after hours answering service for the Rural Health Clinic; communicating urgent messages in a timely manner to the on-call provider. 8. Performs various clerical functions such as stuffing envelopes or filing records as time permits. 9. Abides by the HMH Legal Compliance Code of Conduct. 10. Maintains a safe work environment and reports safety concerns appropriately. 11. Maintains patient confidentiality and appropriate handling of PHI. 12. Performs all other related duties as required and assigned. QUALIFICATIONS Education: High school diploma or GED required. Experience: None required. Prior switchboard experience preferred. Required Skills: Excellent communication skills. PHYSICAL DEMANDS AND WORKING CONDITIONS Frequent: sitting. Occasional: standing, walking, & reaching. Visual and hearing acuity required. Work is inside, with good ventilation and comfortable temperature. Possible exposure to: toxic/caustic chemicals or detergents, communicable diseases, blood borne pathogens. Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off Short Term & Long Term Disability Training & Development Wellness Resources

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Responsibilities

The operator manages the telephone communications console by screening and routing calls to appropriate hospital personnel. Additional duties include paging individuals, implementing emergency plans, and handling walk-in payments.