PBX Operator at Sutter Health - Bay Area

Castro Valley, California, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Jul, 26

Salary

37.01

Posted On

04 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Problem-solving, Communication, Time management, Organizational skills, Microsoft Office Suite, Word, Excel, Outlook, Data interpretation, Patient privacy, Collaboration

Industry

Hospitals and Health Care

Description

We are so glad you are interested in joining Sutter Health! Organization: EMC - Eden Medical Center Position Overview: Receives incoming calls to the main switchboard/Private Branch Exchange (PBX), routes them to the appropriate department or person, and takes messages as needed. Handles basic questions about the business, including hours of operation, directions and phone numbers for individuals and departments. Gains confidence and cooperation from the physicians, staff, and other healthcare providers through competent job performance, attentive monitoring and care, and effective communication. Adheres to all local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care. Job Description: EDUCATION: HS Diploma or General Education Diploma (GED) SKILLS AND KNOWLEDGE: Keen problem-solving ability: comfortable performing in unforeseen scenarios and quickly changing from one task to another. Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form. Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel. Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines. Basic knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook). Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines. Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions. Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options. Ensure the privacy of each patient’s protected health information (PHI). Build collaborates relationships with peers and other staff members to achieve departmental and corporate objectives. Job Shift: Evening/ Night Schedule: Per Diem/Casual Shift Hours: 8 Days of the Week: Variable Weekend Requirements: Every other Weekend Benefits: No Unions: Yes Position Status: Non-Exempt Weekly Hours: 0 Employee Status: Per Diem/Casual Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans. Pay Range is $29.24 to $37.01 / hour The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.

Responsibilities

The PBX Operator receives and routes incoming calls to the appropriate hospital departments or personnel. They also provide information regarding business operations and ensure patient privacy while maintaining effective communication with staff and patients.