PBX/Phone Operator / Overnight Shift at Pyramid Global Hospitality

Westlake, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Jul, 26

Salary

17.75

Posted On

27 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication, Computer skills, Microsoft Outlook, Microsoft Excel, Microsoft Word, Phone etiquette, Problem solving, Data entry, Hospitality management, Valet assistance

Industry

Hospitality

Description

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Deloitte University Hotel & Conference Center - Benchmark Hospitality - High-end private hotel and conference center called Deloitte University. Closed to the public. - 1,400 hotel rooms - all single occupancy, no suites. - Nine restaurants and lounges including a Starbucks and Seattle's Best Coffee, and three sit down restaurants. - 200,000 square feet of meeting space - Ballrooms, Amphitheater and classrooms. - Fitness Center, jogging trails and sports fields (all available to our associates to use!) - All professional clientele. No weddings, holiday parties, school groups, or other social-type events. - Located in Westlake, Texas - near Keller, Southlake, and Roanoke. - For more information about our property, check our website: BenchmarkHotelDFW.com - Property is managed by Benchmark Hospitality at Deloitte University. Benefits & Perks - Awesome Employee Focused Culture with many Associate Events! - Closed many weekends and most holidays - 10 days of holiday pay. - Up to 14 Vacation & Sick days per year. - Weekly pay! - Leadership and Career development programs. Many opportunities to grow and transfer to new positions. - Free Lunch in our newly remodeled Associate Cafeteria. - Eligible for Medical Insurance and other awesome benefits within 30 days of employment. - Employer matching 401k. - Tuition Reimbursement. - Free parking on-site. - Free uniforms and we will clean them! - Benchmark Hospitality hotel discounts. #PGH-DU #PGH-BMC Benchmark Hospitality What you will have an opportunity to do: The PBX/Phone Operator Agent is responsible for processing incoming and outgoing communications courteously, while maintaining a positive and professional image. In addition, assist with checking guests into the front desk, luggage assistance and creating guest name badges. This is a full-time position / overnight shift Full and weekend availability required Payrate: $17.75 per hour + $1 shift differential Location: Benchmark Hospitality at Deloitte University ESSENTIAL FUNCTIONS Answer and process all incoming/outgoing guest and in-house calls. Responsible for Maintenance Service ticket input and tracking. Be knowledgeable of all services provided by the hotel to answer guest questions. Ensure guest name badges are created and organized based on the group arrivals. Assist with checking guests in and collecting and distributed guest luggage. Provides assistance with valet parking. Job Category: DUCareersInHotel What are we looking for? QUALIFICATIONS Previous guest or customer service experience preferred. Good computer skills. Knowledge of Microsoft Outlook, Excel and Word preferred. Valid Texas Drivers License with good driving record preferred. Friendly and outgoing personality. Likes to talk to people Compensation: $17.75 - $17.75 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. PYRAMID GLOBAL HOSPITALITY® is a trailblazer in the development, management, marketing and owner‐advisory services of resorts, hotels, conference centers and exclusive private clubs. PYRAMID’S distinguished and proven reputation is deeply‐rooted in core values that are focused and aligned with a people-first mentality. The company leadership and valued associates are passionately committed to delivering the industry’s most authentic, enchanted, soulful, vibrant, unrivaled and memory‐making experience. PYRAMID’S progressive “Be The Difference” culture and values are a cornerstone to the company’s nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with prestigious national and international awards.

Responsibilities

The PBX/Phone Operator is responsible for managing incoming and outgoing communications while maintaining a professional image. Additionally, the role assists with guest check-ins, luggage handling, and the creation of guest name badges.