PBX Reservations Agent at Boomtown Casino Biloxi

Verdi, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Oct, 26

Salary

17.0

Posted On

17 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Phone Operation, Hotel Reservations, Multi-tasking, Data Entry, Call Routing, Computer Literacy

Industry

Gambling Facilities and Casinos

Description

Description At Boomtown Casino Hotel, our mission is to provide an environment for our team members where they want to be, and where they want to stay! Our goal is to hire and retain individuals who want to grow within the company while building and maintaining lifelong friendships with fellow team members and guests. Whether it’s back of the house, front of the house, management or at an executive level, we are one team, working together to create memorable experiences in a fun, friendly and professional workplace. The PBX Operator / Reservations Agent will be responsible for providing excellent customer service to our guests, handling and directing incoming calls, making hotel reservations and assisting guests with any requests or inquires. Accurately verify, input, and retrieve information with routine difficulty from a computer system, confirming pertinent information including number of guests, room rate, etc. The successful PBX Operator / Reservations Agent candidate will be responsible for making appropriate selection of rooms based on guest needs. Must be able to multi-task and handle multiple calls at once. Previous phone operating experience is a plus. Must be able to work weekends. Must be 21 and able to obtain/maintain a Gaming Card. Benefits: We offer a very competitive benefit package including health, dental, vision, life, PTO, Best Western Hotel discounts, 50 cents off the gallon at our Chevron and property outlet discounts, free concert tickets, and lots of free fun activities for team members and their families, just to name a few. Job Type: Full-time Salary: $15.00-17.00 per hour Shift- Day Benefits: FREE EMPLOYEE MEAL per shift! 401(k) 401(k) matching Referral program Vision insurance Schedule: 8-hour shift Day shift Evening shift Holidays Night shift Weekend availability Dental insurance Employee discount Health insurance Life insurance Paid time off Referral program Vision insurance Schedule: 8 hour shift Day shift Evening shift Holidays Night shift Weekend availability Requirements Must be 21 years of age or older. Previous experience required.

Responsibilities

The agent is responsible for handling incoming calls, directing guests, and managing hotel reservations. They must accurately input guest information into the computer system and select appropriate rooms based on guest needs.