PC Build Technician at Abacus Group LLC
Sittingbourne, England, United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

24 Apr, 25

Salary

0.0

Posted On

24 Jan, 25

Experience

0 year(s) or above

Remote Job

No

Telecommute

No

Sponsor Visa

No

Skills

Management Skills, Video Cards, Usb, Powerpoint, Excel, Outlook, Heavy Equipment

Industry

Other Industry

Description

JOB SUMMARY:

We are looking for a driven, energetic, independent and motivated PC Build Technician to be a part of our growing company. The successful candidate will be responsible for building all client purchased PC’s, assisting in managing all incoming/outgoing client assets, and assisting the support team with tier 1 user support requests. This is a great opportunity for someone to start their IT career by learning the Abacus standard PC build process!

SKILLS:

  • Incredible sense of pride and passion for what you do and a desire to help your teammates.
  • Basic knowledge of PC build process and the Windows Operating System.
  • Excellent communication (oral and written), organisational, and time management skills.
  • Ability to manage/troubleshoot hardware (video cards, USB & peripheral devices and drivers).
  • Basic knowledge of Office products (Excel, Outlook, Word and PowerPoint).
  • Ability to work independently and efficiently to meet deadlines.
  • Ability to assess and prioritize work in a fast-paced environment.
  • Ability to manage resources both laterally & vertically.
  • Must be neat, organised, energetic, and show initiative.
  • Ability to lift and work with heavy equipment up to 25KG (such as a UPS).

QUALIFICATIONS:

  • Professional or personal exposure to PC Build process
  • Relevant professional qualifications a plus
  • Ability to report to our Kent office on a full time basis
  • Great attitude, team player always willing to pitch in and take on new tasks
  • Proactive/flexible nature

YOU’LL LOVE THIS JOB IF:

  • You are highly STRATEGIC: You are always looking for opportunities to produce the best work output with the most efficiency
  • You are extremely ORGANISED: You are not overwhelmed by the thought of tackling multiple tasks simultaneously.
  • You are DETAIL ORIENTED: You appreciate the importance of having detailed and precise information.
  • You are a strong COMMUNICATOR: You are a people person and collaborate well with others.
  • You are AGILE: You adapt well to changing needs and priorities and are able to pivot easily to achieve goals and deadlines.
  • You are PASSIONATE: about your work and support the people at this company.
Responsibilities
  • Work alongside Platform Engineering team to utilise scripting and RMM tools to further automate and improve the PC Build process.
  • Work with our Procurement Team to track delivered IT equipment to the Kent office
  • Assist maintaining and organising client equipment.
  • Work with our ticketing system (ConnectWise) to track PC build time and ensure a daily SLA time frame.
  • Work from both an Abacus PC build checklist as well as any custom client checklists and attach to respective CW ticket.
  • Manage/troubleshoot hardware issues (video cards, USB & peripheral devices and drivers).
  • Reports directly to Engineering and Support managers, providing daily build ticket updates, and summary for all tickets completed and machines deployed at the end of the week.
  • Provide a summary for all tickets completed and machines deployed to manager at the end of the week.
  • Assist support team when time permits on tier 1 client support issues.
  • Report to our Kent office Monday-Friday 8am-5pm.
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