PC Build Technician

at  Abacus Group LLC

JOB SUMMARY:

We are looking for a driven, energetic, independent and motivated PC Build Technician to be a part of our growing company. The successful candidate will be responsible for building all client purchased PC’s, assisting in managing all incoming/outgoing client assets, and assisting the support team with tier 1 user support requests. This is a great opportunity for someone to start their IT career by learning the Abacus standard PC build process!

SKILLS:

• Incredible sense of pride and passion for what you do and a desire to help your teammates.
• Basic knowledge of PC build process and the Windows Operating System.
• Excellent communication (oral and written), organisational, and time management skills.
• Ability to manage/troubleshoot hardware (video cards, USB & peripheral devices and drivers).
• Basic knowledge of Office products (Excel, Outlook, Word and PowerPoint).
• Ability to work independently and efficiently to meet deadlines.
• Ability to assess and prioritize work in a fast-paced environment.
• Ability to manage resources both laterally & vertically.
• Must be neat, organised, energetic, and show initiative.
• Ability to lift and work with heavy equipment up to 25KG (such as a UPS).

QUALIFICATIONS:

• Professional or personal exposure to PC Build process
• Relevant professional qualifications a plus
• Ability to report to our Kent office on a full time basis
• Great attitude, team player always willing to pitch in and take on new tasks
• Proactive/flexible nature

YOU’LL LOVE THIS JOB IF:

• You are highly STRATEGIC: You are always looking for opportunities to produce the best work output with the most efficiency
• You are extremely ORGANISED: You are not overwhelmed by the thought of tackling multiple tasks simultaneously.
• You are DETAIL ORIENTED: You appreciate the importance of having detailed and precise information.
• You are a strong COMMUNICATOR: You are a people person and collaborate well with others.
• You are AGILE: You adapt well to changing needs and priorities and are able to pivot easily to achieve goals and deadlines.
• You are PASSIONATE: about your work and support the people at this company.

• Work alongside Platform Engineering team to utilise scripting and RMM tools to further automate and improve the PC Build process.
• Work with our Procurement Team to track delivered IT equipment to the Kent office
• Assist maintaining and organising client equipment.
• Work with our ticketing system (ConnectWise) to track PC build time and ensure a daily SLA time frame.
• Work from both an Abacus PC build checklist as well as any custom client checklists and attach to respective CW ticket.
• Manage/troubleshoot hardware issues (video cards, USB & peripheral devices and drivers).
• Reports directly to Engineering and Support managers, providing daily build ticket updates, and summary for all tickets completed and machines deployed at the end of the week.
• Provide a summary for all tickets completed and machines deployed to manager at the end of the week.
• Assist support team when time permits on tier 1 client support issues.
• Report to our Kent office Monday-Friday 8am-5pm.