REQUIREMENTS

• Bachelor’s degree in information technology, or similar field.
• Team leader experience
• 5+ years of active experience with Windows PC Setups, software installation, PC troubleshooting
• Expert in Windows 11
• Expert in M365
• Expert in Microsoft Azure environment, incl. Company Portal software distribution
• Familiarity with Microsoft Azure Multi-Factor authentication (MFA)
• Familiarity with ServiceNow as order and incident management solution
• Familiarity with HP Windows PC Hardware
• Familiarity with UPS shipping process
• Customer oriented with good communication skills
• Must show attention to detail and reliability
• Basic data analysis / MS Excel skills
  Experience with Microsoft PowerBI for KPI reporting is desired

REQUIREMENTS

• 3+ years of active experience with Windows PC Setups, software installation, PC troubleshooting
• Expert in Windows 11
• Expert in M365
• Expert in Microsoft Azure environment, incl. Company Portal software distribution
• Familiarity with Microsoft Azure Multi-Factor authentication
• Familiarity with ServiceNow as order and incident management solution
• Familiarity with HP Windows PC Hardware
• Familiarity with UPS shipping process
• Customer oriented with good communication skills
• Must show attention to detail and reliability
  Job Types: Full-time, Contract
  Pay: $2,843.75 - $3,169.89 per month

Experience:

• Team development: 5 years (Preferred)
• Desktop support: 5 years (Required)
• IT support: 5 years (Required)
• Azure: 5 years (Required)
• Data analytics: 5 years (Preferred)
• Software troubleshooting: 3 years (Required)
• Active Directory: 5 years (Preferred)

Language:

• English (Required)

License/Certification:

• Azure Certification (Required)

Security clearance:

• Confidential (Preferred)

Ability to Commute:

• Alpharetta, GA 30004 (Required)

Ability to Relocate:

• Alpharetta, GA 30004: Relocate before starting work (Required)

Work Location: In perso

DUTIES

• Team Management responsibility of the on-site team providing the PC Lifecycle Service, including:
• Manage capacity of PC Lifecycle on-site team in APH T
• Manage quality assurance of all delivered work as part of the PC Lifecycle Service
• Responsible for KPI reporting
• Single point of contact for Client IT Service Management
• Ensure the on-site team follows all agreed procedures and work level instructions
• Technical work as Windows 11 installation technician for
• New PC setup (Windows 11, M365, MS MFA, Data Transfer, additional software installation)
• Recovery of returned PCs (cleaning, minor repairs, asset management)
• Inventory management of returned PCs and newly ordered PCs
• Facilitation of PC repairs of returned PCs where needed and in alignment with PC Lifecycle Service guidelines (warranty repairs via HP)
• End of life processing of PCs at the end of lease / lifecycle in alignment with PC Lifecycle Service guidelines (return of hardware to HP)
• User interaction during PC setup / redeployment / retirement

DUTIES

• Technical work as Windows 11 installation technician for
• New PC setup (Windows 11, M365, MS MFA, Data Transfer, additional software installation)
• Recovery of returned PCs (cleaning, minor repairs, asset management)
• Inventory management of returned PCs and newly ordered PCs
• Facilitation of PC repairs of returned PCs where needed and in alignment with PC Lifecycle Service guidelines (warranty repairs via HP)
• End of life processing of PCs at the end of lease / lifecycle in alignment with PC Lifecycle Service guidelines (return of hardware to HP)
• User interaction during PC setup / redeployment / retirement