PC Network Support Technician 1-17972 at Northrop Grumman

Roy, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jul, 26

Salary

62400.0

Posted On

06 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hardware troubleshooting, Software troubleshooting, Network support, Telecommunications systems, Customer service, Incident management, Windows 10, Microsoft Office Suite, Active Directory, PowerShell scripting, VMware VDI, Thin client devices, Zero client devices, Remote administration, Security+

Industry

Description

RELOCATION ASSISTANCE: No relocation assistance available CLEARANCE REQUIRED FOR START: No CLEARANCE TYPE: Top Secret TRAVEL: Yes, 10% of the Time Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. Job Description - PC Network Support tech Northrop Grumman Enterprise Services is seeking a PC Network Support Technician in our Roy, Utah location. Roles and responsibilities will include but not be limited to the following: Resolve issues surrounding computer hardware, software, network, and telecommunications systems while demonstrating expertise in customer service and technical knowledge. Record, maintain, and update records in the Incident Management system; perform analysis of problems and assist with corrective action to restore functionality, and work with technical, customer service, or development staff to resolve recurring problems and issues with applications and/or products. Document and submit problem resolutions to the knowledge database in order to assist other Help Desk personnel with problem resolutions. Perform basic Service Desk functions such as answer phone calls and emails to provide direct user assistance. Service Desk provides 7x24x365 support including weekends and holidays. Position Benefits As a full-time employee of Northrop Grumman, you are eligible for our robust benefits package on day 1 of employment, including: Medical, Dental & Vision coverage 401k Educational Assistance Life Insurance Employee Assistance Programs & Work/Life Solutions Paid Time Off Health & Wellness Resources Employee Discounts This position’s standard work schedule is a 9/80. The 9/80 schedule allows employees who work a nine-hour day Monday through Thursday to take every other Friday off. Basic Qualifications for Level 1: High School diploma or equivalent. Candidates must be eligible to receive a DoD Secret security clearance following hire. Maintaining the required clearance will be a condition of continued employment. The selected candidate will be required to obtain a Special Access Programs (SAP/SAR) clearance within a period of time as determined by customer and/or program requirements; maintaining SAP/SAR will be a condition of continued employment. Experience troubleshooting, installing, and configuring Desktops running Windows OS (including Windows 10), as well as the Microsoft Office Suite (Outlook, Excel, PowerPoint, Word). A current Security+ certification, or have the ability to obtain the required certification within 6 months of start date as a condition of continued employment. The ability to lift 40 pounds. The ability to work after hours and/or weekends as needed. Preferred Qualifications: An active DOD Secret or Top Secret Clearance. Bachelor's degree in relevant field. CompTIA A+, Network+, Dell, HP, or other certification(s). Experience with remote administration. Experience with PowerShell scripting. Experience with zero and/or thin client devices. Experience in Active Directory configuring user and computer accounts. Cross-platform experience (i.e. two or more of the following: Windows, Linux, Solaris, OSX, UNIX, etc.). Experience supporting VMware VDI (Virtual Desktop Infrastructure). Customer Service communication skills. Primary Level Salary Range: $37,400.00 - $62,400.00 The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business. The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions. Existing Applicants: Need to update your contact information or email address? Once logged in, click on Candidate Home in the upper right corner and scroll to the bottom of that screen to see buttons for: Update Contact information to update your legal name, address, and phone number Edit Account Settings to edit your email address We are a pioneering company. With careers across all areas: air, cyber, land, sea and space – our 90,000 employees work as one to defend and define the future. Northrop Grumman careers and internships are as varied as your interests, with a lifetime of potential that will give you every opportunity to do your best work. Working together with people from many backgrounds, personal passions and disciplines, we share a drive to push the boundaries of science, technology and engineering to meet the ever evolving needs of our customers worldwide.

Responsibilities

The technician will resolve hardware, software, and network issues while maintaining records in the incident management system. They will also provide direct user assistance via phone and email as part of a 24/7/365 service desk operation.