REQUIREMENTS:

• Two years in education or experience in related IT field.
• A+ and/or MS certification(s).

PURPOSE:

Chestnut Hill College is seeking a dedicated and proactive PC/Network Technician to join our Information Technology Team.
In this vital campus-wide role, the PC/Network Technician will help keep technology running smoothly by providing hands-on support for PCs and network systems including staging, installation, maintenance, upgrades, and repairs of computers and related equipment. This role collaborates closely with faculty, staff, and students to ensure a reliable and responsive tech environment that supports the College’s mission.

RESPONSIBILITIES:

• Install/troubleshoot/replace/repair desktop computer systems and peripherals.
• Create add/remove users in Active Directory and 365 environments.
• Install/uninstall/configure hardware drivers, applications and utilities software.
• Install, troubleshoot, and configure Windows 10, Windows 11, and Server Active Directory.
• Connect and disconnect network connections at desktop and in the wiring closets.
• Monitor voicemail, helpdesk email, and keep helpdesk task list up-to-date; be prepared to respond quickly to helpdesk requests.
• Maintain records of solutions to issues that have been addressed.
• Assist students in labs when needed.
• Make use of work-study students as appropriate.
• Repair, configure problematic software issues for students (viruses, malware, network configuration problems, etc.).
• Assist in the area of video production and AV when requested.
• Maintain contacts with vendor and external technical support sources.
• Keep records of work and provide reports when asked.
• Be available by page throughout shift.
• Other tasks as assigned.