PC Specialist 1 (4762-02) at Hamilton County Government

Cincinnati, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Jul, 26

Salary

23.59

Posted On

21 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical support, Hardware troubleshooting, Software troubleshooting, PC configuration, Cybersecurity, Anti-virus implementation, Network connectivity, Wireless network support, Systems support, Infrastructure assessment, Vendor coordination, Server systems administration, Network device management, LAN device maintenance

Industry

Government Administration

Description

Job Title: PC Specialist 1 Location: Cincinnati, Ohio Your Benefits of Working for Hamilton County! * Starting Pay: $23.59 an hour * Generous Paid Time Off: 11 Paid Holidays, three weeks of vacation in the first year, immediately accruing paid sick time, and paid parental leave. * Ohio Public Employee Retirement System which includes 14% Employer Contribution and a defined benefit option. * Highly Competitive and Comprehensive Benefits Package: Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Long-Term Disability, Tuition Reimbursement, Public Service Loan Forgiveness Eligibility, Free On-Site Parking, Wellness Incentives, robust Employee Assistance Program, access to Free Medical and Rx through Marathon Health, plus expansive Behavioral and Mental Health Resources, and More! We serve the residents of Hamilton County in more ways than you may realize! As the PC Specialist 1 at Hamilton County, your primary responsibility will be to provide technical support, mainly at Tier 1 level and occasionally at Tier 2 level, for departments within the Board of County Commissioners. This includes troubleshooting hardware and software issues, configuring PCs, performing installations and upgrades, implementing anti-virus and cybersecurity measures, and addressing connectivity issues, including those related to wireless network clients. You will also participate in daily operations and systems support as directed, assisting with hardware and software installation and configuration, and verifying the functionality of components. Additionally, you will regularly assess infrastructure, develop IT strategies and procedures to enhance efficiency, and ensure timely completion of project tasks Summary of Job Duties: * Provides mostly Tier 1 and some Tier 2 technical support for departments under the Board of County Commissioners Departments. * Offers daily operations and systems support to personnel as directed. * Assist personnel with installation, configuration and ongoing usability of system hardware and software. * Assess infrastructure on a regular basis to ensure it continues to meet necessary demands. * Monitors annual maintenance and support programs. * May assist manager with vendor coordination and management of Tier 2 level support and system administration of server systems and network devices located in the departments. * Oversees installation, testing, repairs, and corrective action of other LAN devices. Minimum Qualifications: * Associate degree in computer science/electronics * or three (3) years of directly related experience in PC technical support * working knowledge and/or experience with a variety of business software packages including Windows operating systems or MS Office suite applications * must obtain Comp TIA A+ Certification upon completion of probationary period. * must be able to maintain a flexible schedule and willing to work overtime. * must be willing to support agency satellite office. * required to carry a cell phone. * Driver's License issued by the state of residency. Work Location and Hours: * 138 East Court St. Cincinnati, Oh. 45202 * 40 Hour Work Week, generally between core hours of 7:30-5:30 Deadline to Apply: May 3, 2026 Be part of our Team! We are committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, genetic information, protected veteran status, gender identity or expression, sexual orientation or any other characteristic protected by law. We are a second-chance employer and a recovery friendly workplace.

Responsibilities

The PC Specialist provides Tier 1 and Tier 2 technical support, including troubleshooting hardware, software, and connectivity issues for county departments. They also assist with infrastructure assessment, system installations, and the management of network devices and server systems.