PC Support Manager at City of Charleston

Warsaw, Masovian Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

14 Mar, 26

Salary

80921.0

Posted On

14 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

PC Support, Management, Troubleshooting, Software Installation, Hardware Installation, Microsoft Office, Database Software, Adobe Software, Windows Operating Systems, Client Support, Help Desk Coordination, Training, Inventory Management, Performance Monitoring, Vendor Interaction, Emergency Response

Industry

Government Administration

Description

This job will be accepting job applications until the position is filled. Annual Salary: $77,067.98 - $80,921.38 Department: General Government, Information Systems Division: PC Support FLSA: Exempt Job Description: In this role, you will provide management and support to the City’s personal computer hardware and software systems. Examples of Duties: Manages PC Support group staff to effectively install and support all end user information technology resources. Manages and coordinates work orders and service orders with the Help Desk. Manages response procedures and schedules maintenance programs pertaining to personal computers and peripheral equipment. Trains and orients employees to PC equipment and software. Coordinates training and orientation for new technology users and helps them become familiar with equipment and networks. Interacts with software vendors, and makes software recommendations to the City. Maintains City PC Software and PC Hardware Inventory Databases. Responsible for troubleshooting operating systems, software configurations, monitoring pc performance, researching enhancements, and loading new software. Manages and coordinates the installation of all hardware to include PCs, printers, scanners, monitors and other peripheral components. Manages and coordinates the installation of all software packages such as operating systems and applications. Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems. Coordinates activities between the Help Desk, network services, or other Information Technology department groups. Has a thorough understanding of available personal computing and printing technology and researches to learn about innovative solutions and new releases. Performs other duties as assigned. Basic Qualifications: Bachelor’s Degree (BA/BS) or equivalent in computer science, programming or related field; and 4 years of related experience and/or training; or an equivalent combination of education and experience. Valid driver’s license. Thorough knowledge of Microsoft Office or similar software. Reasonable knowledge of software for: databases, design, development, and Internet use. Preferred Qualifications: Experience with Adobe Software (Acrobat Pro, Photoshop, Illustrator, InDesign, Premiere), Windows Operation Systems Certifications, Windows Applications, Certifications, experience with Dell, PC, HW and HP Printers Other Necessary Requirements: May require evenings, weekends, and holidays as scheduled. In the event of major storms or other emergency situations, this position may be subject to 24-hour shifts or any other emergency schedule that is necessary to meet the City’s needs. The City of Charleston is firmly committed to Equal Employment Opportunity ( EEOC) as a fundamental policy to be implemented and observed in our daily operation. Our full EEOC statement can be found on our website: www.charleston-sc.gov [charleston-sc.gov] The City of Charleston is a progressive and energetic city and our goal is to grant our residents with the best service a city can provide and our visitors with the best vacation or business trip that a city can provide. Charleston is a special and unique city. The combination of our unequaled beauty, warm hospitality, and exceptional public spaces provide a wonderful backdrop for residents and visitors. Through careful conservation, creative and innovative financing, and meticulous planning, Charleston is a city that celebrates a rich history. Charleston was the first city in the country to enact a preservation ordinance. We have an active and ongoing interest in the protection and restoration of our buildings, which tell the story of our past. Keeping an eye to the future, we have set goals that make the livability and quality of life in Charleston the best in the nation. We work diligently to keep our city the best place in the country to work, to live and to play.

Responsibilities

The PC Support Manager will manage the PC Support group staff to install and support end-user IT resources, coordinate work orders with the Help Desk, and oversee maintenance programs for personal computers. The role also includes training employees on PC equipment and software and troubleshooting various system issues.