PC Support Specialist at Roman Catholic Diocese of Charlotte

Charlotte, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jan, 26

Salary

0.0

Posted On

24 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

CompTIA A+ Certification, Technical Support, Microsoft 365, Microsoft Teams, Endpoint Management, Azure Entra, Active Directory, Network Printer Setup, Remote Desktop Access, Computer Peripherals, Apple iOS, MacOS, Troubleshooting, Communication Skills, Organizational Skills, Interpersonal Skills

Industry

Religious Institutions

Description

Description POSITION SUMMARY: Provides level I, and level II technical support for end-users for the computer and network environment at the Roman Catholic Diocese of Charlotte (RCDOC), Catholic Charities Diocese of Charlotte (CCDOC), and Mecklenburg Area Catholic Schools (MACS). Employee serves as a project team member on technology projects. Works with Diocesan entities delivering technology solutions that align with the strategic direction of the organization. ESSENTIAL FUNCTIONS: · Works in Autotask helpdesk ticketing system; triage and prioritize tickets, uses Autotask as a primary tool for tracking, documenting, communicating, and closing helpdesk tickets with customers · Deliver level I and level II technical support for Diocese of Charlotte employees · Troubleshoot Microsoft 365 and Microsoft Teams; answer “how to” questions · Assists with endpoint management including desktop management, mobile device management, creation of images for standard PC models, updating OS, inventory/asset management · Uses Azure Entra and Active Directory and assists in user account management · Network printer setup and ability to troubleshoot printing issues · Works with senior team members on projects and service requests OTHER RESPONSIBILITIES: · Use remote desktop access tool to help diagnose computer and connectivity issues · Install, configure, and troubleshoot computer peripherals and connected devices including printers, scanners, phones, wireless appliances, cameras, etc. · Troubleshoot Apple iOS, MacOS, and Apple TV devices Requirements EDUCATION, EXPERIENCE, AND SKILLS REQUIRED: · Required; CompTIA A+ Certification · Required; at least one (1) year of “on the job” experience providing PC support in a corporate and/or school environment · Preferred; Associate Degree in Information Technology, Computer Science, Networking, or equivalent · Ability to react to an ever-evolving technology environment with a desire for continued training · Possess excellent communication, organizational, and interpersonal skills · Research solutions to resolve unique technical issues · Knowledge and general understanding of virtual technologies · Have a general understanding of NIST, ISO, and SANS standards · Must have a good record of accomplishment working as part of a team to accomplish common objectives · Candidates should be detail oriented with the ability to prioritize and juggle multiple tasks Preferred candidates will possess the ability to set and meet deadlines

Responsibilities

The PC Support Specialist provides level I and level II technical support for end-users at various Diocesan entities. Responsibilities include troubleshooting software and hardware issues, managing user accounts, and assisting with technology projects.