PC Support Technician at First Financial Bank NA

Terre Haute, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

0.0

Posted On

09 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Hardware Troubleshooting, Software Installation, Network Access, System Diagnosis, PC Repair, Software Deployment, Helpdesk Ticketing System, TCP/IP, Client/Server Applications, Microsoft Office 365, Endpoint Encryption, Antivirus Software, Multi-Factor Authentication, Problem-Solving, Communication Skills

Industry

Banking

Description

PC Support Technician Location: Operation Center Terre Haute, IN (On-Site) Status: Full-Time, Non-Exempt Why Join First Financial Bank? At First Financial Bank, technology plays a critical role in supporting the people and systems that serve our customers every day. As a PC Support Specialist, you will help ensure that associates across the organization have the tools, systems, and technical support they need to operate efficiently and securely. This role offers the opportunity to work with a collaborative IT team while gaining hands-on experience supporting enterprise systems, network resources, and user technology across a growing financial institution. If you enjoy troubleshooting, problem-solving, and helping others succeed with technology, this is a great opportunity to grow your career in information technology. What You’ll Do * Provide technical support: Respond to associate inquiries related to hardware, software, and network access issues across the organization. * Troubleshoot system issues: Diagnose and resolve PC hardware, software, and connectivity problems to minimize downtime and maintain productivity. * Install and configure technology: Set up and test new computer hardware, operating systems, and software applications. * Maintain workstation performance: Apply software updates, patches, and system improvements to ensure secure and reliable operation. * Support system repairs: Diagnose PC repair needs and assist with resolution of equipment issues. * Deploy software applications: Install and support packaged software applications used across the organization. * Assist with hardware maintenance: Support installation and maintenance of computers, peripherals, network connections, and related infrastructure. * Manage support requests: Track and resolve technical issues using the Bank’s helpdesk ticketing system. * Support remote locations: Provide technical assistance to banking center locations as needed. What We’re Looking For * Associate’s degree in Information Technology or related field in progress, and/or relevant certifications such as MCSE preferred. * Previous technical support or IT helpdesk experience preferred. * Experience working in PC-based LAN/WAN environments. * Knowledge of Microsoft Windows operating systems and workstation support. * Familiarity with networking concepts including TCP/IP and client/server applications. * Experience supporting software platforms such as Microsoft Office 365, endpoint encryption tools, antivirus software, and multi-factor authentication solutions. * Strong problem-solving and analytical skills. * Ability to explain technical concepts in a clear, user-friendly manner. * Strong interpersonal, written, and verbal communication skills. * Ability to work effectively in a fast-paced environment while learning new systems and technologies. * Ability to lift up to 50 pounds and travel to remote banking center locations as needed. * Ability to remain in a stationary position for up to 75% of an eight (8) hour workday. * Ability to review information and details at close range (within a few feet). What We Offer * Competitive Pay & Benefits: Medical, dental, vision, and employer-paid life and disability insurance. * Financial Perks:401(k) match, Employee Stock Ownership Program (ESOP), and banking benefits. * Work-Life Balance: Paid time off, including 11 Federal Reserve bank holidays. * Growth Opportunities: Tuition assistance and professional development programs. * A Supportive Culture: Integrity, collaboration, innovation, and respect are at the heart of what we do. Who We Are First Financial Bank is a dynamic financial institution with over $6 billion in assets and a proud history dating back to 1834. With more than 75 banking centers across five states, we are committed to empowering our clients, fostering personal growth, and building community. Joining First Financial Bank means becoming part of a legacy where your work directly contributes to the stability and growth of the communities we serve. Here, you are more than an employee; you are an essential member of a team dedicated to living out the values of "One First" every day. Be part of a bank that values your contributions and invests in your future! Ready to Join Us? Apply now and take the next step in your banking career! We review all applications and will respond promptly. First Financial Bank is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, military and/or veteran status, or any other Federal or State legally protected classes.

Responsibilities

The technician will provide technical support by responding to inquiries regarding hardware, software, and network access issues, and will be responsible for diagnosing and resolving PC hardware, software, and connectivity problems to maintain productivity. This role also involves installing and configuring new technology, maintaining workstation performance through updates and patches, and managing support requests via the helpdesk ticketing system.