The Personal Care Attendant is responsible for providing daily care to facility residents. The Personal Care Attendant functions as the primary liaison between residents and facility staff. In addition to resident care, this individual is responsible for other clerical, environmental, and organizational tasks. This person must convey a positive image of the facility and must have a genuine caring for and interest in working with elderly people. The Personal Care Attendant must, within the individual’s area of focus, assure compliance with Bee Hive Homes’ quality standards and State and Federal regulations. This individual must be highly organized and possess outstanding interpersonal skills with a high level of energy and enthusiasm. The Personal Care Attendant works closely with the House Manager to insure operational performance, quality of service, and competitiveness with other area facilities. The Personal Care Attendant must be a firm decision-maker, taking into consideration the impact of his/her decision on the overall organization.

ESSENTIAL FUNCTIONS

The Personal Care Attendant reports to the House Manager. The Personal Care Attendant is responsible for carrying out the primary duties as outlined by the House Manager. These essential functions include, but are not limited to:

• Demonstrate positive interpersonal relations in dealing with employees, residents; families, visitors, and coworkers in a professional, confidential manner.
• Initiate and participate in quality assurance and quality improvement activities based on the four components of quality: customer satisfaction, employee satisfaction, process/system refinement, and financial impact.
• Demonstrate the ability to embrace and project the values of the facility: safety, trust and respect, teamwork, partnership and service, compassion, integrity, efficiency, and financial responsibility.
• Communicate accurate and pertinent information to facilitate effective and efficient resident care.
• Provide informative written and oral correspondence.
• Make informative, decisive decisions.
• Oversee the daily operations of resident care.
• Apply problem solving and conflict resolution skills where needed.
• Maintain awareness of societal, legal, environmental, and competitive factors affecting the home.
• Work to establish a group culture to enable Bee Hive Homes to function as a “whole.”

DUTIES

The Resident Care Attendant is expected to perform other position-related duties that include, but are not limited to: