PCC - Complex Scheduler at Emory Healthcare

Atlanta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Oct, 26

Salary

26.66

Posted On

11 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Complex Scheduling, Customer Service, Problem-solving, Communication Skills, Teamwork, Time Management, Empathy, Patient Coordination

Industry

Hospitals and Health Care

Description

Overview Be inspired. Be valued. Belong. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: Comprehensive health benefits that start day 1 Student Loan Repayment Assistance & Reimbursement Programs Family-focused benefits Wellness incentives Ongoing mentorship, development, leadership programs...and more Description We're seeking a PCC - Complex Scheduler who will work collaboratively with staff and patients to schedule complex appointments. This individual will: RESPONSIBILITIES: Performs advanced and time intensive scheduling tasks to support complex surgeries and/or imaging and procedures outside of current clinic such as hospital or OP radiology center. To be defined as advanced and time intensive, 75% or more of the employee's time must be spent completing all three of the below scheduling tasks: Cases performed in an ambulatory surgery center or inpatient setting o Coordination of multiple specialties Coordination of pre-operation and post-operation testing/clearance May also perform the following: Coordination of complex, sequential treatment appointments including clinical trials and standard of care patients Coordination of transplant related work up and evaluations for donors and patients Serves as the primary point of care for these patients and their families. Additional duties may include: Registering or scheduling new patients and return visits Scheduling ancillary appointments and imaging and procedures within their local clinic MINIMUM REQUIREMENTS: 6 months of healthcare scheduling experience is required. High school diploma or equivalent preferred; A successful candidate will possess the following competencies and skills: Problem-solving ability; Ability to provide a high level of customer service; Excellent communication skills, both verbal and written; Ability to work in a team environment; Time management skills; Empathy for others. PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks. Additional Details Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.

Responsibilities

Perform advanced scheduling for complex surgeries, imaging, and procedures, coordinating multiple specialties and pre/post-operative testing. Serve as the primary point of care for patients and families while managing sequential treatment appointments and clinical trials.