(PCC Only) Technology Support Analyst at Portland Community College

Puyallup, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

23 May, 26

Salary

0.0

Posted On

22 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Relationship Management, Active Listening, Google Workspace, Technical Documentation, Procedural Materials, Mass Deployment System Configuration, Endpoint Management, Data Analysis, Technical Troubleshooting, Operating Systems, Scripting, PowerShell, Bash/Zsh, Jamf Pro, Azure

Industry

Fundraising

Description

Join our Team at Portland Community College Portland Community College is the largest post-secondary institution in Oregon and 19th largest in the nation, serving approximately 80,000 full- and part-time students. PCC, which is roughly the size of Rhode Island, has four comprehensive campuses, five workforce training and education centers, and 200 community locations in the Portland metropolitan area. Wherever you're coming from and wherever you're going in life, Portland Community College has the classes and programs to get you there. Our unique role is to make high-quality education accessible to everyone, creating opportunities for our students and contributing to the economic development of our community. Portland Community College embraces equity and inclusion as a priority. We are committed to building a community with a variety of backgrounds, skills, views, and life experiences. The more we value equity and inclusion, the more we will add value to the work we do and how we serve our students, engage with each other, and the Oregon Community that we serve. Creating a culture that honors equity and inclusion is our objective and the smart path forward. Portland Community College will ensure that applicants requiring reasonable accommodation for the hiring process are provided for. If reasonable accommodation is needed, please contact the PCC Talent Acquisition Team at pccjobs@pcc.edu. Please Note: PCC currently limits employment to individuals residing in Oregon and Washington. Employment offers are contingent upon the ability to establish residence in Oregon or Washington. Client Services is seeking applicants for a full-time Technology Support Analyst (TSA) at the Cascade Campus (shift M-F, 8am-5pm). This position provides strategic and operational support to both internal and external clients related to instructional and administrative computing technology. The TSA role acts as a consultant and a technical support analyst for various operational and strategic initiatives and to the computer support team. In addition, the role will be expected to partner with other TSAs, staff, and management. The person in this exciting and important role will have opportunities to lead and to participate in meetings, projects, committees, business analysis, and cross-functional implementation planning groups. The TSA role may provide work direction and coordination of work activities to other technical staff and/or student and casual employees. See the classification description for additional information: https://www.pcc.edu/hr/employment/classified-jobs/techsuppt-analyst/ What You'll Do and Who We Are Looking For These qualifications, skills and abilities are critical for success in this position. Throughout the screening process, you will be evaluated based on the demonstration of these qualifications. Demonstrated experience in project management as a project coordinator or project liaison, as well as using project management tools, portfolio tools, and time management systems Strong communication and relationship management skills, with the ability to effectively understand diverse customer requirements by engaging in active listening Mid to advanced level of skill using Google Workspace (formerly G Suite) productivity applications (Google Sheets, Google Docs, and Google Slides) to convey and summarize topics accurately for the appropriate or target audience Demonstrated experience providing work direction and coordination of work activities to other technical staff and/or students Experience writing technical documentation and procedural materials for multiple audiences Experience using mass deployment system configuration products for endpoint management Experience analyzing large amounts of data and providing reports for others to use Advanced technical troubleshooting skills, including issues related to operating systems, applications, computer hardware, and failed script executions Minimum Qualifications To be considered, your application must demonstrate these minimum qualifications. (Experience is calculated based on the start and end dates you provide multiplied by the number of hours per week worked). Associate degree in computer related discipline (Note: Relevant experience may substitute for the degree requirement on a year-for-year basis.) Four or more years of work experience with automated systems in a complex network environment Successful experience working in an end-user, customer facing role in a trouble-shooting capacity is required Preferred Qualifications Experience working in Higher Education Scripting experience in PowerShell, Bash/Zsh, or other scripting languages Experience with any of the following endpoint management systems: Jamf Pro, KACE Systems Management Appliance, KACE Systems Deployment Appliance, Ghost Solution Suite Experience with Atlassian Confluence Experience with Microsoft Azure Certification: CompTIA A+, Security+, Network+, or Cloud+; Google IT Support Professional; applicable Microsoft certifications Why You'll Love Working Here The PCC district encompasses a 1,500-square-mile area in northwest Oregon and offers two-year degrees, one-year certificate programs, short-term training, alternative education, pre-college courses and life-long learning. As part of our College community, you’ll enjoy: A collaborative and inspiring campus community Opportunities for learning and professional development Position Grade Classified 24 (A) Employment Type Full time Total Rewards Package / What We Offer There is never a dull moment at PCC. We offer more than just a competitive salary. When you join our team at PCC you'll also enjoy: - Comprehensive benefit package - Oregon PERS contribution - Tax deferred annuity program and a deferred compensation program - Tuition waiver for you, your spouse/domestic partner, and dependent children under 24 years of age, as well as partial tuition reimbursement for full-time employees at other accredited institutions - Free access to the sport centers / campus gymnasiums, performing arts, and cultural events - Conference and Event Rental Space - Employees receive 50% off when on-campus for personal events - Paid Leave (Pro-rated by FTE for Part-Time Employees) reference Classified Agreement o Starts at 8 hours of vacation leave per month (additional vacation hours with years of service) o 1 day of sick leave per month o 12 paid holidays o PCC Winter Break (when College is Closed) o 24 hours of personal leave per year More detailed information on the benefits plans, who is eligible, and how to enroll or make changes can be found at pcc.edu/hr/benefits. Please email PCCBenefits@pcc.edu if you have any questions. How We Determine Initial Salary Placement The first two steps of the range are: $72,003 and $74,163 per year. Higher salary placement may be available based on qualifications, experience and internal equity. Oregon Veterans' Preference in Public Employment Portland Community College complies with the Oregon Veterans' Preference in Public Employment law which provides qualifying veterans and disabled veterans with preference in employment. You will be given instructions during the application process to claim Veterans' Preference in the recruitment of this position, and to provide the documents required for verification of eligibility. Please do not send your documentation to the hiring manager directly. For verification of eligibility, please submit the following documentation: Veterans: DD214 Disabled Veterans: DD214 and Letter from the Department of VA Notice of the Availability of the Annual Security Report Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), you may view Portland Community College’s (PCC) most recent Annual Security Report (ASR) on the Department of Public Safety website. The ASR contains current security and safety-related policy disclosure statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information and resources, and drug and alcohol prevention programming. The ASR also contains crime statistics for Clery Act crimes which occurred on PCC properties for the last three calendar years. Paper copies of the ASR are available upon request at all Department of Public Safety offices. PCC Employment Offers are Contingent Upon the Successful Completion of a Criminal Background Check Please note that Portland Community College is not currently able to provide visa (e.g. H1-B Visa) sponsorship for potential employees. Contact PCC at pccjobs@pcc.edu if you have questions PCC is seeking talented, hard-working individuals to join our growing team. We value collaboration, community, creativity, leadership and inclusion. As a PCC team member, you will join a dynamic group of more than 2,000 employees who believe that education is the path to a brighter future. As Oregon’s largest post-secondary institution, no single educational resource is more vital to our region than Portland Community College. We serve nearly 80,000 individual learners each year, creating educational possibilities for every student who wants to learn. Portland Community College is committed to hiring and retaining a workforce which reflects all aspects of the rich diversity of our student body. We are an equal opportunity employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected class. Please note that Portland Community College is not currently able to provide visa (e.g. H1-B Visa) sponsorship for potential employees. Portland Community College complies with the Oregon Veterans' Preference in Public Employment law which provides qualifying veterans and disabled veterans with preference in employment. Verification of eligibility is required during the application process. Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), you may view Portland Community College’s (PCC) most recent Annual Security Report (ASR) on the Department of Public Safety website. The ASR contains current security and safety-related policy disclosure statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information and resources, and drug and alcohol prevention programming. The ASR also contains crime statistics for Clery Act crimes which occurred on PCC properties for the last three calendar years. Paper copies of the ASR are available upon request at all Department of Public Safety offices.

Responsibilities

This role provides strategic and operational support for instructional and administrative computing technology to internal and external clients, acting as a consultant and technical support analyst for various initiatives. The analyst will also partner with other staff, participate in projects and committees, and may provide work direction and coordination to other technical staff or student employees.