WHAT WE NEED FROM YOU

• PCV Licence and current CPC card valid until 2028
• Proof of right to work in the UK.
• a full UK driving licence with no more than 6 penalty points.
• a drive for quality customer service
• a passion for safe and courteous driving on our open roads

SKILLS, KNOWLEDGE AND EXPERTISE

High school educated (E)
PCV Driving Licence (E)
Has received 7 hours of DCPC training each year (D)
Knowledge of geographical operating area (D)
Understanding of what good customer service is (E)
Bus industry knowledge and an appreciation of bus regulations (E)
Experience of working in a customer focused role (E)
Experience of handling cash (E)
Professional driving experience (E)

Ensure all vehicle checks are completed in line with the Company procedures and any faults found are reported,
Ensure the safety and comfort of your passengers whilst boarding, travelling and alighting.
Control the boarding, alighting and conduct of customers.
Provide a high standard of customer service at all times
Be polite and helpful to customers. Treat them with respect and show patience when required.
Drive the Company’s vehicles in a safe, legal and professional way
Maintain operating schedules without compromising safety and ensure that you are at the correct take over point at designated time.
Implement accident report procedures when required.
Complete and submit appropriate report forms when required.
Be familiar with vehicle equipment and its use
Issue tickets in line with Company agreed procedures and safeguard the Company’s revenue.
Operate the paying in system correctly and account for all money received and paid in.
Understand how to deal with customers with disabilities and treat appropriately.
Give advice about the Company Services.
Acquire knowledge of the passes recognised by the Company and deal with customers accordingly.