PDI, Service Quality & Billing Officer at Mahindra & Mahindra Limited

Bhopal, Madhya Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

15 Feb, 26

Salary

0.0

Posted On

17 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training Planning, Product Knowledge, Technical Skills, Coordination, Development, Evaluation, Communication, Housekeeping, Maintenance, Content Development, Customer Care, Service Bulletins, Orientation Training, Workshop Manuals, Audio Visuals, Technical Data

Industry

Motor Vehicle Manufacturing

Description

Responsibilities & Key Deliverables Annual Training planning, and preparation of Training calendar.Preparing and updating training centre team on newly launched and existing products.Looking after maintenance of training centre, its aggregates and housekeeping as well as live tractors, implements and training facility.Development of working cut models of training aggregates, toy models and live cut models of tractor child parts for easy understand ing of its construction and working.Designing and development of tractor aggregates mounting trolleys for ease of training and hand ling.Development of Training Portal for CCMs use for data capturing and updation.Imparting Area Office and Out Station trainings on need base.Evaluating internal Customer Care team, training and enhancing their technical skills.Co-ordination, development and dispatch of Service Bulletins to PAN India dealers.Coordination and planning with various departments and HR for imparting orientation training to new joinees in other departments of Swaraj Division.Responsible for keeping abreast with the ground level ways of working and accordingly improvising the Training content and methodology for imparting effective training.Managing Swaraj Satkar programme @ Mohali planning, coordination with AO and its execution.Planning and execution of Co-Tech programmeTraining, evaluation and recognition.Development of Special tools for newly launched products.Support in development of tractor publications Operator Manual and its translation in 8 languages.Development of Workshop Service Manual of newly launched tractors.Development of training material Audio visuals, LED models, animated videos, Service Training Notes, Technical Data book etc.Enhancing training facility for imparting training on new product aggregates, special Tools etcPreferred Industries Media/Evnt Mgmt/PRResearch & DevelopmentFacility ManagementMaintanenceAdministrativeScience & TechnologyAdministrative and STeaching / TrainingEducation Qualification Bachelors of Technology; Bachelor of Engineering; Bachelors of Technology in Mechanical; Bachelor of Engineering in Production; Bachelors of Technology in Automobile; Bachelor of Engineering in Mechanical; Bachelors of Technology in Production; Bachelor of Engineering in AutomobileGeneral Experience 3-7 Years of relevant experience as Product Trainer in Tractor Industry(2 Years of front end experience as CCM is Preferred)

Responsibilities

The role involves planning and executing training programs, maintaining training facilities, and developing training materials for new and existing products. Additionally, the officer will evaluate and enhance the technical skills of the internal Customer Care team and coordinate training sessions across various departments.