Y-Axis Jobs Logo
Send us feedback
telephone  +91 7670 800 001
Log in Sign up Try Premium
Peak Support Applicants at Ubiquity Global Services, Inc.
Bogota, Capital District, RAP (Especial) Central, Colombia -
Full Time

Start Date

Immediate

Expiry Date

23 Mar, 26

Salary

0.0

Posted On

24 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication Skills, Problem Resolution, Empathy, PC Navigation, Attention to Detail, Time Management, Flexibility, Active Listening, Research Skills, Customer Satisfaction, Information Clarification, Commitment, Respect, High-Pressure Environment, Probing Questions

Industry

Outsourcing and Offshoring Consulting

Description
Customer Care Representative Responsibilities: Be customer obsessed. Manage each call interaction with our customers’ satisfaction as your number one priority. Identify customers’ needs, clarify information, research every issue and provide solutions. Inform customer by explaining procedures; answering questions; providing information. Deliver on commitments, do what you say you will do. Resolve the customer issue same day, at most within 24 hours. Always provide correct information to the customer. Listen carefully to understand the true customer question. Show empathy and respect with each customer interaction. We talk with a smile on our face. Requirements: High School diploma or equivalent required. Passion for delivering a stand-out customer experience. Excellent verbal and written communication skills. Ability to ask probing questions and problem resolution skills. Ability to follow instructions for specific customer resolutions tasks. Ability to work within a high-pressure environment and maintain a positive interaction for the customer. Intermediate proficiency with PC navigation while providing exceptional customer service. Ability to read, write, speak and understand the English language in a business environment (85% - 90%). Financial services or banking background preferred. Flexible with schedules and available to work a variety of shifts to include weekends, overnights, holidays or extra shifts to meet the needs of the business.
Responsibilities
The Customer Care Representative is responsible for managing customer interactions with a focus on satisfaction and resolving issues promptly. They must identify customer needs, provide accurate information, and ensure commitments are met.