Pearl Talent - Senior Account Manager I029 at Pearl

Bogotá, Bogota D.C., Colombia -

Full Time

Start Date

Immediate

Expiry Date

23 Apr, 26

Salary

0.0

Posted On

23 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Client Success, Relationship Management, Problem Solving, Communication, Remote Work, Client Retention, Client Satisfaction, Cross-Functional Collaboration, Upselling, Client Feedback, Documentation, Teamwork, Proactivity, Time Management, Client Health Scoring

Industry

Staffing and Recruiting

Description

Industry Staffing & Recruiting / Talent Marketplace Work Arrangement Fully Remote Job Type Full-time Work Schedule 40 hours per week, Monday to Friday Core hours: 9 AM – 5 PM EST Locations Remote (LATAM & PH) About Pearl Talent: Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US. Hear why we exist, what we believe in, and who we’re building for: Watch here Why Work with Us? At Pearl, we’re not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, make an impact, and build a long-term career. We believe in creating environments where your potential is recognized, your voice matters, and your success is tied to meaningful work—not short-term perks. Joining Pearl means stepping into opportunities that challenge you, support you, and set you up for lasting success. Role Overview: The Senior Account Manager is responsible for owning and scaling a portfolio of 30+ active client accounts while delivering a consistently exceptional client experience. This role sits at the center of client success, retention, and expansion, ensuring clients feel supported, heard, and confident in their partnership. The work is highly relationship-driven, execution-focused, and proactive rather than reactive. You will operate cross-functionally with internal teams while independently managing your book of business. This role is best suited for someone who thrives in fast-paced environments, takes extreme ownership, and is motivated by measurable outcomes. Your Impact You will directly influence client retention, satisfaction, and revenue growth by maintaining strong relationships and anticipating issues before they escalate. Your work will help sustain near-zero churn across your portfolio while unlocking expansion opportunities through trust and performance. You will contribute to higher Net Promoter Scores and referral-driven growth by ensuring clients consistently receive white-glove service. Your ability to execute with care and urgency will compound long-term client value and strengthen the company’s reputation. Core Responsibilities (with percentage allocations) Client Relationship Management – 45% Own and manage a portfolio of 30+ active client accounts with consistent daily touchpoints. Build trusted relationships with key client stakeholders across varying levels of seniority. Conduct structured client check-ins based on account maturity and lifecycle stage. Ensure clients feel supported, informed, and confident in their partnership. Client Success & Retention – 25% Proactively identify risks, concerns, or performance issues before they escalate. Address client feedback, concerns, and escalations with urgency, clarity, and empathy. Execute strategies to improve client health scores, satisfaction, and Net Promoter Score. Maintain extremely low churn across your portfolio. Account Expansion & Growth – 20% Identify and execute upsell and expansion opportunities aligned with client needs. Recognize clients with long-term growth potential and partnership fit. Support referral generation, testimonials, and case study opportunities. Drive account expansion through value delivery rather than transactional selling. Cross-Functional Collaboration & Reporting – 10% Partner closely with Recruiting, Marketing, and Sales teams to support client outcomes. Maintain accurate account documentation and internal reporting. Share insights from client interactions to improve internal processes and offerings. Must-Haves (Required) 4+ years of experience in account management, client success, or relationship management roles. Proven ability to manage a large portfolio of clients simultaneously. Strong written and verbal English communication skills. Experience working in fast-paced, high-accountability environments. Demonstrated ability to proactively solve problems and anticipate client needs. Comfort working remotely with distributed teams across time zones. Nice-to-Haves (Preferred) Experience in staffing, recruiting, SaaS, or professional services environments. Background working with startups or high-growth companies. Experience driving account expansion or upsell initiatives. Familiarity with NPS tracking and client health scoring frameworks. Tools ProficiencyMust-Haves (Required) Slack Google Workspace (Docs, Sheets, Calendar) Zoom Nice-to-Haves (Preferred) CRM tools Project management tools What You’ll Gain: Monthly performance bonus Fully remote, forever Annual team retreat Unlimited PTO Real-world experience in recruitment marketing and sourcing A behind-the-scenes look at how we connect people with opportunities A supportive team that values your growth and ideas Ready to Join Us? If you’re hungry to lead, build, and scale—and you’ve done it before—then this is the opportunity you’ve been waiting for. Apply now and help us build the world’s best recruitment team!

Responsibilities

The Senior Account Manager is responsible for managing a portfolio of 30+ active client accounts, ensuring exceptional client experiences and driving client retention and expansion. This role involves building strong relationships, proactively addressing client needs, and collaborating with internal teams to support client outcomes.