The Robert C. Byrd Clinic, on the campus of the West Virginia School of Osteopathic Medicine, is seeking a full-time Pediatric Patient Navigator.

POSITION QUALIFICATIONS:

• Bachelor’s degree in health sciences, social sciences, public health, or a related field required. Equivalent education, training, and experience will be considered.
• Strong understanding of social determinants of health and their impact on maternal, infant, and child health.
• Demonstrated ability to build trust and rapport with families and collaborate effectively with healthcare providers and community partners.
• Excellent verbal and written communication skills.
• High level of organizational and time management skills to manage multiple cases and priorities.
• Proficiency in using electronic health records and other documentation tools.

EXPERIENCE:

• Minimum of two years of experience in healthcare, care coordination, patient navigation, perinatal services, or social services, with an emphasis on pediatric or maternal health.
• Experience working in a patient-facing role or with vulnerable populations is highly desirable.
  Licenses/Certifications: None
  Reports to: Director of Clinical Services
  Supervises: Non-supervisory

JOB REQUIREMENTS:

• Collaborate with the West Virginia Perinatal Partnership to support initiatives aimed at improving perinatal and pediatric care outcomes.
• Implement an integrated, comprehensive healthcare model in the pediatric department to address the needs of pediatric and postpartum populations affected by Substance Use Disorder (SUD) and Opioid Use Disorder (OUD).
• Assist in expanding access to primary care and behavioral health care services - including SUD treatment, Medication-Assisted-Treatment (MAT), maternal mental health, contraception, children’s developmental screenings, and Hepatitis C screening – using the RCBC mobile unit.
• Provide health navigation services to assist patients in obtaining coverage through Medicaid and other health insurance programs.
• Actively participate in developing a sustainability plan to ensure the continuation of services for the target population.
• Collaborate on strategies to expand effective, evidence-based services for the target population.
• Share aggregate data and Performance Improvement and Measurement System (PIMS) measures with the West Virginia Perinatal Partnership for performance reporting on the project.
• Serve as a client advocate, coordinating necessary services to support patient needs.
• Maintain a comprehensive list of available community resources for at-risk families, addressing all ages and insurance types.
• Collaborate with the RCBC multidisciplinary team (social workers, pharmacist) to connect patients with appropriate programs and resources.
• Attend resource fairs to identify and network with community resources for children and caregivers.
• Maintain access to coupon programs for infant formulas, medications, and medical equipment.
• Assist parents of children with special health conditions in completing the “WV Children with Special Healthcare Needs” application and accessing additional resources.
• Work with local support systems to enhance service distribution for patients and families.
• Monitor and provide support for patients facing school truancy, homebound status, and verification of doctor excuses.
• Offer resources and support to grandparents and other caregivers, guiding them through their legal rights and assisting with necessary documentation for patient records.
• Connect families providing foster care for clinic patients with required resources and support.
• Facilitate referrals to community agencies, including WIC, CPS, Mountain Heart, Communities in Schools, and other relevant organizations.
• Educate patients and families about available programs and services through the West Virginia Perinatal Partnership and other community-based organizations.
• Maintain accurate and up-to-date patient records in compliance with organizational and regulatory standards, ensuring strict confidentiality of treatment records.
• Participate in program evaluation and quality improvement efforts to enhance services provided through the West Virginia Perinatal Partnership.
• Attend regular meetings, strategic planning sessions, trainings, and other activities organized by the West Virginia Perinatal Partnership.
• Perform other duties as assigned.

DISCLAIMER:

Job descriptions are not intended and do not create employment contracts. RCBC maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law. All job descriptions have been reviewed in an attempt to illustrate the jobs functions and basic duties, in addition to ‘peripheral tasks’ or that could generally be considered ‘other duties as assigned.’ In no instance, however, should the duties, responsibilities and requirements be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, experiences, qualifications, knowledge, skills and abilities have been determined to illustrate the minimal standards required to successfully perform the position.
The Robert C. Byrd Clinic (RCBC) is a Rural Health Clinic accredited by the NCQA as a Patient-Centered Medical Home - Level 3. RCBC, located in historic Lewisburg, WV, offers Quality Healthcare…Close to Home.
We are located on the campus of the West Virginia School of Osteopathic Medicine (WVSOM). As a comprehensive not-for-profit health care organization, we are committed to providing quality primary health care to the residents of the greater Greenbrier Valley and surrounding areas. In addition to serving the local communities, RCBC serves as a primary clinical training site for WVSOM students, interns, and residents. We offer a wide range of primary care services, including medical acupuncture, diabetic education, acute care, family medicine, psychology, internal medicine, osteopathic manipulative medicine, pediatric medicine, proctology, mental health, and radiology.

Provide comprehensive navigation and care coordination services to pediatric patients and their families, with a focus on supporting the mission of the West Virginia Perinatal Partnership. This role involves advocating for patients, addressing barriers to care, assisting families in accessing resources, and improving maternal, infant, and child health outcomes. Work collaboratively with healthcare providers, community organizations, and state agencies to ensure seamless, patient-centered care for vulnerable populations.