EDUCATION QUALIFICATIONS

• Doctorate (Medical) from Medical School and Pediatric Residency Program - Required

EXPERIENCE QUALIFICATIONS

• Management or supervisory experience in an ambulatory care academic setting or medical office setting with developing, implementing, and/or monitoring organizational policies, procedures, systems and objectives - Required
• Some experience with fiscal management and human resource management - Required

SKILLS AND ABILITIES

• Some knowledge of governmental regulations and compliance requirements for healthcare.
• Knowledge of computer systems and applications.
• Skills in exercising initiative, judgment, problem solving, decision-making.
• Skill in developing and maintaining effective relationships with medical and administrative staff, patients and the public.
• Ability to research and prepare comprehensive reports.
• Excellent communication skills (written, verbal, and electronic).

• Direct Clinical Activities
• May supervise clinical providers including resident physicians and nurse practitioners and provide performance feedback in all aspects of clinical functions.
• Supervise and ensure high quality of all clinical care services provided in the practice.
• Provide direct patient care to a panel of patients in the practice.
• Continually review current pediatric standards of care and work with leadership team to implement new processes as needed.
• Respond to clinical alerts and updates from public health officials and provide leadership to the response in Primary Care.
• Educational Activities
• At times, may provide support and leadership for resident/medical student education curriculum and program implementation in the Primary Care Practice in collaboration with the Director of Primary Care resident education.
• Research Activities
• Provide support and leadership for Primary Care research activities and support implementation in the Primary Care Practice.
• Work with the PBRN (Practice Based Research Network) leadership to determine which studies are undertaken in Primary Care and the level of support dedicated to research activities.
• Oversee ongoing research activities, as needed, at the practice and provide feedback and consultation for studies as they progress.
• Delegate operational functions to other support staff as needed to accomplish the research goals and objectives.
• Administrative Activities
• Assist with management of the Practice operations through:
• Leadership of site administrative team which includes, Site Managers and Ambulatory Clinical Leads. Oversee successful implementation of various functions, projects and initiatives.
• Evaluate and effectively manage patient access, patient flow, quality improvement, staff performance, effective work teams.
• Ensuring compliance with all federal, state, local, legal, regulatory and clinical standards and requirements including but not limited to HIPAA, OSHA, JCAHO, DOH, and CLIA.
• Personnel management with input into all hires at the practice, and active recruitment of provider staff to maintain provider-staffing ratios.
• Participate in the development and monitoring of performance outcomes, budgeting, data (i.e. billing, visit productivity) analysis and facilities management on an ongoing basis and respond to variability in reports in a proactive manner.
• May provide leadership and representation to ambulatory network through:
• Collaboration and active participation with other physicians and Medical Directors to provide leadership to the Ambulatory network and Primary Care as a whole.
• Provide leadership support and facilitate communication with representatives from the following broad areas: Nursing, clinical and physician hospital leadership specifically in the Department of Pediatrics, EPICcare, PARC and CHOPLink, PBRN and research investigators, additional hospital wide initiatives to the extent that they intersect with Primary Care (i.e.: Global Health, Homeless Health, Community and Government Relations, etc.).
• Participate in the development and implementation of departmental standards, policies, guidelines and protocols.
• Provide clinical expertise and guidance to administrative processes through:
• Collaborate with the site manager regarding utilization of operational funds within the Primary Care budget and proactively identify opportunities to improve operational performance and efficiency.
• Collaborates with other members of the Primary Care Leadership team in the creation of the annual Practice budgets. Share the oversight and responsibility for allocation of fiscal and other resources.
• Provide leadership and accountability to the billing and services (visits) performance throughout the year to monitor, implement changes, and respond to acute needs in collaboration with the Primary Care leadership.
• Seek opportunities to represent and enhance Primary Care and advance the mission of the hospital through:
• Interfacing with internal (i.e. CHOP executive leadership, administrative offices, clinical stakeholders) and external (i.e. community leaders, philanthropists, government officials, etc.).
• Public speaking as requested to represent Primary Care on behalf of the Hospital in internal and external settings.