Peer Support Centre Supervisor at Alma Mater Society of Queen's University Inc.

Kingston, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

20 Sep, 26

Salary

17.95

Posted On

22 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervision, Mentorship, Conflict Management, Time Management, Cultural Sensitivity, Problem Solving, Communication, Client Focus, Crisis Intervention, Employee Training, Performance Monitoring, Active Listening

Industry

Non-profit Organization Management

Description

The Alma Mater Society (AMS) is the oldest student association in Canada and has been a central student organization at Queen's since its founding in 1858. Today, the AMS acts as a service, advocacy, and governing body on behalf of all students enrolled in AMS-affiliated programs at Queen's University. The AMS is a not-for-profit entity created by the Society to ensure its continuing financial viability by overseeing the management of its services and associated financial affairs. It is bound by the By-laws and corporate philosophy of our Mission and Operating statements as set out in the AMS Constitution. In addition to providing wage-based service staff positions for students wanting employment, the AMS seeks to support the Society's broader objectives through the provisioning of a high quality, relevant range of student funded services, that provide a wide range of employment opportunities and meaningful out-of-classroom learning and skill acquisition experiences for students. Peer Support Centre Supervisor Reports To Peer Support Centre Head Manager Job Summary The Peer Support Centre is a student-run service that strives to enhance the well-being of the diverse student population at Queen's University by providing drop-in one-on-one support. Student volunteers provide welcoming, confidential, and empathetic peer-based support using active listening, resource referral, information guidance, and practical assistance. The goal of the Peer Support Centre is to provide a comfortable environment where students can talk and receive support. Ultimately, the Peer Support Centre hopes to encourage members of the Queen’s community to engage in help-seeking mindsets and behaviours when facing challenges, struggles, and personal hardship. Competencies Accountability Communication Cultural Sensitivity Problem Solving Conflict Management Time Management Client/Customer Focus Job Duties Receive Applied Suicide Intervention training (ASIST) Responsible for filling Community Support Resource (CSR) shifts for SafeTALK with Student Wellness Services on an as-needed basis Provide mentorship and support to volunteers through debriefing with volunteers after peer sessions and checking-in Respond to emergency procedures as needed Complete all evaluations and attend any required evaluation meetings. Always serve as a representative of the AMS and its mission statement. Monitor employee performance to mitigate disciplinary action in accordance with established procedures and notify Head Manager of any issues that arise Exhibit a working knowledge of service staff portfolios Ensure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution Assist with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed Maintain a calm demeanor during periods of high volume or unusual events to keep the service operating to our level of standards, and to set a positive example for your team Oversee staff to ensure work is being performed according to established standards Ensure that all employees comply with company policies, procedures, and ethical standards Attend and fully participate in all in person and virtual meetings Complete other duties as assigned Job Requirements Demonstrated time management skills Ability to supervise and motivate a team to achieve and exceed their goals Ability to remain calm and poised in urgent situations Work Conditions Interaction with employees, management, and the public at large The AMS is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, colour, disability, sex, sexual orientation, or national origin.

Responsibilities

Supervise and mentor student volunteers providing peer-based support and resource referrals to the Queen's University community. Ensure operational standards are met, handle customer complaints, and manage emergency procedures and staff performance.