WE ARE SEEKING A WARMLINE OPERATOR THURSDAY-SATURDAY, EVENINGS FROM 5-9 PM.JOB SUMMARY:

The Peer Support Telephone Operator provides empathetic, non-judgmental support to individuals experiencing emotional distress, mental health challenges, or recovery-related issues via telephone. Drawing from their own lived experience, the Peer Support Operator offers encouragement, active listening, and resources while maintaining confidentiality and professional boundaries.

QUALIFICATIONS:

• Lived experience with mental health challenges, substance use recovery, or other relevant life experiences.
• Completion of certified peer support training (or willingness to obtain).
• Strong communication and active listening skills.
• Ability to remain calm and supportive in high-stress or emotional situations.
• Basic computer and data entry skills.
• Reliable, punctual, and able to work independently and as part of a team.
• Knowledge of local/community mental health or support services is an asset.
  Job Type: Part-time
  Pay: $16.00 - $17.00 per hour
  Expected hours: 15 per week

Benefits:

• Paid time off

People with a criminal record are encouraged to apply

Willingness to travel:

• 25% (Preferred)

Work Location: Remot

• Answer incoming support line calls in a timely, respectful, and compassionate manner.
• Provide peer-based emotional support, validation, and encouragement.
• Use personal lived experience to foster hope and connection, while maintaining appropriate boundaries.
• Assess caller needs and provide information about available resources and referrals as necessary.
• Document calls and interactions accurately, following organizational protocols.
• Participate in team meetings, supervision, and ongoing training.
• Report any risk situations (e.g., suicidal ideation, harm to others) to supervisors per established policies.
• Maintain confidentiality and adhere to ethical standards at all times.