As a Peer Support Worker at Addiction Recovery Community Hillingdon (ARCH), you’ll be a vital part of a passionate and multi-disciplinary team. Your lived experience of recovery won’t just be welcomed — it will be celebrated as a powerful tool for change. You’ll offer practical support, empathy, and hope to individuals using the service, helping them take back control and shape their own unique recovery journeys.
In this role, you’ll work closely with professionals such as Psychologists, Advanced Lived Experience Practitioners, and the Lead Group Facilitator, supporting service users both one-to-one and in groups. You’ll have opportunities to co-work with colleagues and contribute to the development of peer-led, trauma-informed, and inclusive care. A key part of your work will include creating and facilitating group sessions, using your personal insights to bring authenticity and connection to every interaction.
At CNWL, we’re committed to offering high-quality, evidence-based support while fostering a culture of learning, reflection, and innovation. We have strong academic links with institutions like Imperial College, University College London, and others, and we’re always evolving through clinical governance, audit, and research. As a Peer Support Worker, your contributions will be valued not just by the people you support — but by the entire organisation.

• To work as part of the multi-disciplinary team in order to deliver support to individuals in ARCH Hillingdon and the Addictions directorate, and support the interventions used in these services.
• To use personal, experiential knowledge and to share lived experience, as appropriate to the peer role, in building safe, trusting relationships with named service users.
• To assume a ‘coaching’ role supporting service users in developing personal recovery tools; this can be delivered individually or in groups.
• To empower and enable each individual service user, in a non-directive, non-prescriptive way, to discover and make use of their own strengths and to build and strengthen positive connections with their peers, networks and wider communities.
• To use personal experience of recovery to help motivate service users and act as a role model to service users to inspire hope, share life experiences and lessons learned as a person in recovery.
• To provide opportunities for service users to direct their own recovery process and support service users in identifying and overcoming fears within a relationship of empathy and trust.
  Values Central and North West London NHS Trust expects the Advanced Lived Experience Practitioner to act in a way that shows an understanding of our core values. and is active in putting them into practice with service users, their friends, family, carers and also other staff members.
  COMPASSION : contribution to a caring and kind environment and recognition that what you do and say can help to improve the lives of others.
  RESPECT: acknowledge, respect and value diversity of each individual, recognition of uniqueness.
  EMPOWERMENT : commitment to providing information, resources and support to help others make their own decisions and meet their own needs. The Trust endeavours to support all staff to enable them to develop and grow.
  PARTNERSHIP : work closely with others and behave in a way that demonstrates understanding that commissioners and users of our services are the people who generate and fund our work.

Within this role, the Peer Support Worker will contribute to group interventions in collaboration with the RDP and Group Facilitator, drawing on their unique lived experience to offer meaningful support to our service users. They will also have the opportunity to develop and lead their own peer support groups, bringing creativity and personal insight into their practice.

• To work in accordance with CNWL’s Trust Values, Aims and Objectives.
• To act as an ambassador for the Trust with external agencies and partner organisations.
• Work at all times to promote equality, diversity and individual human rights.

Be efficient, responsible and maintain a high level of personal organisation; keeping accurate and appropriate records and providing information for monitoring and evaluation as require