JOB DESCRIPTION:

• Skilled Pega Application Developer to provide Level 2 (L2) support, troubleshoot incidents, implement enhancements, and manage application testing and deployment.
• The ideal candidate will have experience supporting production systems, working with end-users, and delivering scalable improvements within Pega PRPC environments.

Key Responsibilities:

• Incident Management: Troubleshoot and resolve L2 production incidents in a timely manner, ensuring minimal impact to business operations.
• Application Enhancements: Design, build, and implement enhancements and change requests in the Pega platform based on business requirements.
• Testing: Develop and execute unit, integration, and UAT test cases to ensure quality and stability of changes.
• Deployment: Package and deploy Pega applications and hotfixes across development, test, and production environments following release processes.
• Collaboration: Work closely with L1 support, business users, and Business architects to identify issues and drive solutions.
• Monitoring and Optimization: Perform system health checks, optimize performance, and ensure compliance with security and audit standards.

REQUIREMENTS:

• Bachelor’s degree in Computer Science, Engineering, or related field Experience in Pega development.
• Support Strong problem-solving and debugging skills.
• Experience in Agile or DevOps environments.
• Knowledge of REST/SOAP APIs, SFTP, database queries, and application logs.

• Incident Management: Troubleshoot and resolve L2 production incidents in a timely manner, ensuring minimal impact to business operations.
• Application Enhancements: Design, build, and implement enhancements and change requests in the Pega platform based on business requirements.
• Testing: Develop and execute unit, integration, and UAT test cases to ensure quality and stability of changes.
• Deployment: Package and deploy Pega applications and hotfixes across development, test, and production environments following release processes.
• Collaboration: Work closely with L1 support, business users, and Business architects to identify issues and drive solutions.
• Monitoring and Optimization: Perform system health checks, optimize performance, and ensure compliance with security and audit standards